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Compare eStreamDesk Helpdesk vs. TeamSupport

Buying the most effective Help Desk Software for your business is key to growing your company’s productivity. In our platform, it is simple to assess various solutions to see which one is the ideal software for your requirements. Here you can match eStreamDesk Helpdesk vs. TeamSupport and look at their overall scores (6.7 vs. 9.1, respectively) and user satisfaction rating (99% vs. 99%, respectively). You can even analyze the specifics of pricing, terms, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software that lets you to change the features and price terms to address your sales growth or lack of it. Users who don't have much time or could use a Help Desk Software suggestion from our experts might want to investigate these top choices for the current year: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

eStreamDesk Helpdesk

VS

TeamSupport

VS

eStreamDesk Helpdesk screenshot TeamSupport screenshot
Pricing Page

Score

Our Score

6.7 ?

Our Score

9.1 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

99% ?

Pricing

Pricing

$29

$50

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Provides great experience for your helpdesk team across the customer relationship spectrum
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.
Quick Links
Pricing Page

Pricing Page

Learn more about eStreamDesk Helpdesk pricing Learn more about TeamSupport pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

45th Alexandrovska Ruse, 7000 Bulgaria 100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
Cost Details

Cost Details

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.
Features

Features

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system

TeamSupport FEATURES

Agent tools
  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
Collaboration
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
Customer self-service
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
Multi-channel support
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
Management tools
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Email

Company Email

support@estreamdesk.com sales@teamsupport.com
Prominent Customers

Prominent Customers

AT&T, Walmart, American Lung Association, Fuji Film, NBA
Phone Number

Phone Number

+1-800-596-2820
Available Support

Available Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Languages

Languages

English English
Available Integrations

Available Integrations

  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we offered in this analysis were collected from official company pages, promotional content available online, real-life experience from real users as well as our own direct use of every product by an expert. We put a lot of effort to comprehensively examine each service, as a result we not only study it on our own, but we also correlate our observations with experiences of other users from the B2B community.