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Compare Oxygen Help Desk vs. eStreamDesk Helpdesk

There are lots of Help Desk Software products in the market these days. The simplest way to find out which product fits your needs best is to examine them side by side. For example, here you can review eStreamDesk Helpdesk and Oxygen Help Desk for their overall score (6.7 vs. 6.8, respectively) or their user satisfaction rating (99% vs. 96%, respectively). You can also examine their functions and pricing conditions along with other helpful facts below. When matching products make sure to analyze their related functions and mark their distinctive elements to get a clearer picture of both deals. Similarly, keep in mind to evaluate secondary features including security, backup, intuitiveness, and helpdesk support. People who want to save some time or could use a Help Desk Software recommendation from our experts may want to examine these top choices for this year: Freshdesk, Zendesk, Samanage.
Comparison

Oxygen Help Desk

VS

eStreamDesk Helpdesk

VS

Oxygen Help Desk screenshot eStreamDesk Helpdesk screenshot
Pricing Page

Total Score

Our Score

6.8 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

99% ?

Cost

Cost

£25

$29

Pricing Model

Pricing Model

Monthly payment | One-time payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Provides great experience for your helpdesk team across the customer relationship spectrum
Easy Links
Company Email

Company Email

oxygensupport@SSH-group.com support@estreamdesk.com
Contact Phone

Contact Phone

+44 (0)845 634 5170
Features

Features

Oxygen Help Desk FEATURES

Oxygen Express Help Desk
  • 100% Web Based Interface
  • Easily Configurable
  • Manage Service Level Agreements
  • Knowledge Base
  • Incident & Problem Management
  • Help Desk Reports
  • Multi-Site Support
  • Single Sign on
  • Automate Processes with Business Routing Rules
  • Fast Deployment
  • Comprehensive History and Audit Trail
Oxygen Team Help Desk
  • 100% Web Based
  • Incident & Event Manager
  • Email to Ticket Creation
  • Customer Self Service Portal
  • Service Level Agreement Manager
  • Advanced Report Writer
  • Business Process Mapping
  • Automatic Routing Rules
  • Problem & Change Management
  • Change Management
  • Software and Hardware License Management
  • Asset Management
Oxygen Enterprise Help Desk
  • 100% Web Based
  • Multi-Site Help Desk
  • Customer Self Service Portal
  • Single Sign-On Active Directory
  • SLA Manager
  • Software License Manager
  • Email to Ticket creation
  • Business Process Mapping
  • Routing Rules Automation
  • CMDB (Change Management Database)
  • Release and Configuration Management
  • Integration Services

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Vendor's Address

Vendor's Address

Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
45th Alexandrovska Ruse, 7000 Bulgaria
OS Supported

OS Supported

Windows
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Pricing Info

Pricing Info

Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.

Standard Perpetual license – starts at £895

  • Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.

On-Demand Saas – start at £25 per operator per month

  • Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Pricing Page

Pricing Page

Learn more about Oxygen Help Desk pricing Learn more about eStreamDesk Helpdesk pricing
Languages

Languages

English English
Supported Integrations

Supported Integrations

No information available.

  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Prominent Customers

Prominent Customers

Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which product will be best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular a given app is and how large is its online presence.For instance, if you check eStreamDesk Helpdesk LinkedIn page you’ll see that they are followed by 2 users. In case of Oxygen Help Desk the amount of followers on their LinkedIn page is 23.