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Compare CA Service Desk Manager vs. eStreamDesk Helpdesk

If you’re experiencing a difficult time deciding on the best Help Desk Software product for your situation, try to compare the available software and discover which solution offers more benefits. For instance, here you can assess eStreamDesk Helpdesk (overall score: 6.7; user rating: 99%) vs. CA Service Desk Manager (overall score: 8.5; user rating: 99%) for their overall performance. It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly boost the odds of obtaining the appropriate product for your company. Look closely at other aspects of the software such as ease-of-use, flexibility, scalability, and pricing options. Those of you who don't have much time or want a Help Desk Software suggestion from our team may want to investigate these top choices for this year: Zendesk, Salesforce Essentials, Freshdesk.
Compare

CA Service Desk Manager

VS

eStreamDesk Helpdesk

VS

CA Service Desk Manager screenshot eStreamDesk Helpdesk screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

99% ?

Pricing

Pricing

by quote

$29

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Provides great experience for your helpdesk team across the customer relationship spectrum
Easy Links
Prominent Customers

Prominent Customers

Acciona, Alaska Airlines, BDP International
List of Features

List of Features

CA Service Desk Manager FEATURES

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Languages Supported

Languages Supported

English English
Pricing Details

Pricing Details

Learn more about CA Service Desk Manager pricing Learn more about eStreamDesk Helpdesk pricing
Contact Address

Contact Address

520 Madison Avenue
22nd Floor
New York
NY
US
10022
45th Alexandrovska Ruse, 7000 Bulgaria
Phone Number

Phone Number

1-800-225-5224
Pricing Plans

Pricing Plans

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Supported Integrations

Supported Integrations

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

support@estreamdesk.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which app will work best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular a given software is and how large is its online presence.For example, if you check eStreamDesk Helpdesk LinkedIn page you’ll learn that they are followed by 2 people. In case of CA Service Desk Manager the volume of followers on their LinkedIn page is 203514.