Compare BeAnywhere Support Express vs. eStreamDesk Helpdesk

Purchasing the proper Help Desk Software product is as straightforward as assessing the solid and poor features and terms offered by eStreamDesk Helpdesk and BeAnywhere Support Express. Here you can also match their total scores: 6.7 for eStreamDesk Helpdesk vs. 7.2 for BeAnywhere Support Express. Or you can verify their general user satisfaction rating, 99% for eStreamDesk Helpdesk vs. 77% for BeAnywhere Support Express. We suggest that you spend some time to examine their differences and figure out which one is the better choice for your business. What’s more don’t forget to consider your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile platform to help you work on the go. People who want to save some time or need a Help Desk Software recommendation from our experts may want to take a look at these top choices for this year: Samanage, Zendesk, Freshdesk.
Product

BeAnywhere Support Express

VS

eStreamDesk Helpdesk

VS

BeAnywhere Support Express screenshot eStreamDesk Helpdesk screenshot
Pricing Details

Total Score

Our Score

7.2 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

77% ?

Client Satisfaction

99% ?

Cost

Cost

$29

$29

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Overview

Overview

The best-in-class remote solution available on the market offering the industry's fastest protocol
Provides great experience for your helpdesk team across the customer relationship spectrum
Easy Links
Pricing Plans

Pricing Plans

Business can avail of BeAnywhere Support Express in 4 different bundles.

Free

  • 1 Tech
  • Forever Free
  • No Unattended Support
  • 5 Sessions a day
  • Mail Support

Lite ($29/month)

  • 1 Tech
  • Unlimited Sessions
  • No Unattended Support
  • Free Updates
  • Full Support

Business ($79/month)

  • 3 Techs
  • 100 Agents per lic.
  • 5 RMM Lite Licenses
  • Collaborative Sessions
  • Port Forwarding

Corporate ($599/12 months)

  • 1 Tech
  • 300 Agents per lic.
  • 10 RMM Lite Licenses
  • Premium Features

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Company's Address

Company's Address

Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal
45th Alexandrovska Ruse, 7000 Bulgaria
Prominent Customers

Prominent Customers

Tech CL, POS Informatics, Softideia, Solunet
Integrations

Integrations

BeAnywhere Support Express supports the following integrations:

  • BeAnywhere inSight
  • BitDefender
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Features

Features

BeAnywhere Support Express FEATURES

  • One Click
  • High Performance and Firewall Friendly
  • Multiple Connection Methods
  • Compatibility with any Java-enabled device
  • Compatible with Windows, OS, iOS, and Android
  • No Administrative privileges Required
  • Multi-Session Handling
  • Windows UA Compatible
  • Advanced Remote Desktop
  • Auto Scale, Auto Scroll and Full Screen
  • Service Monitoring
  • Session Recording
  • Tailor your support
  • Granular Tech Management
  • Groups and Departments
  • Advanced Survey creation & reporting
  • Advanced Computer Management
  • Instant Notifications
  • Deferred Support Tickets
  • Advanced Calling Card creation
  • Exclusive Link
  • Web site integration
  • Web chat
  • Admin Area Mobile
  • FREE Remote Monitoring
  • Multi-Monitor Navigation
  • Blank Remote Screen
  • Block remote keyboard and mouse
  • Laser Pointer
  • Powerful system shell
  • File Transfer
  • Detailed System Information Module
  • Port Forwarding
  • Reboot and Reconnect with autologon
  • Install as a server
  • Compatible with Windows TS/RDP
  • Integrated VoIP conference
  • Collaborative sessions with multiple technicians
  • Share your screen with clients
  • Pause or transfer sessions
  • Run the console from a Terminal Server
  • TCP Direct Mode
  • Save time with keyboard shortcuts
  • Wake-on Lan
  • End-User Module

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

+1 650 681 9690
Support Types

Support Types

Phone Live Support
Ticket
Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about BeAnywhere Support Express pricing Learn more about eStreamDesk Helpdesk pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Languages Supported

Languages Supported

English English, China, Germany, India
Company Email

Company Email

contact@beanywhere.com support@estreamdesk.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you research various Help Desk Software solutions you shouldn’t simply analyze their list of features and available pricing packages. Pay attention to the fact that the app must be matching your work processes and company so the more flexible their offer the better. Check what systems are supported by eStreamDesk Helpdesk and BeAnywhere Support Express and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this could be a critical factor for many companies.