Compare Bazaarvoice Connections vs. eStreamDesk Helpdesk

If you’re experiencing a tough time picking the right Help Desk Software product for your circumstances, try to compare the available software and determine which solution offers more positive aspects. In particular, here you can assess eStreamDesk Helpdesk (overall score: 6.7; user rating: 99%) vs. Bazaarvoice Connections (overall score: 7.0; user rating: 97%) for their overall performance. You can even see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Having a clear table to compare their features will significantly increase the likelihood of getting the best product for your company. Take a closer look at other factors of the software such as intuitiveness, adaptability, scalability, and pricing terms. Our team put a lot of effort to prepare reviews of all popular CRM Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshsales, HubSpot CRM.
Product

Bazaarvoice Connections

VS

eStreamDesk Helpdesk

VS

Bazaarvoice Connections screenshot eStreamDesk Helpdesk screenshot
Pricing Page

Total Score

Our Score

8.7 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

99% ?

Pricing

Pricing

by quote

$29

Pricing Type

Pricing Type

Free | Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
Provides great experience for your helpdesk team across the customer relationship spectrum
Easy Links
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Features

Available Features

Bazaarvoice Connections FEATURES

  • Tailored support
  • Client success teams who are local to your region
  • In 37 languages globally
  • Extend your content reach
  • In-depth reporting
  • Respond to reviews, answer questions
  • Industry-leading moderation
  • Brain power
  • 24/7 moderation
  • Customize content tagging for your business easily
  • Global scalability
  • Drive more traffic with Google
  • Improve your ROI on paid ads
  • Strong anti-fraud protections
  • No waiting for content
  • Customize your forms to your needs
  • Innovation built in-house

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Available Integrations

Available Integrations

No information available.

  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Email Address

Email Address

connections@bazaarvoice.com support@estreamdesk.com
Pricing Info

Pricing Info

Bazaarvoice Connections offers two packages:

Connections Basic (free)

Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.

Connections Premium (by quote)

Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Vendor's Address

Vendor's Address

Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746 45th Alexandrovska Ruse, 7000 Bulgaria
Languages Supported

Languages Supported

English English, China, Germany, India
Contact No.

Contact No.

(866) 522-9227
Pricing Page

Pricing Page

Learn more about Bazaarvoice Connections pricing Learn more about eStreamDesk Helpdesk pricing
Customer Support

Customer Support

Phone
Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Clients

Prominent Clients

Sleep Revolution, Valspar, Homax Group, Samsung
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The products analyzed on this page are merely a small part of our full Help Desk Software category and you should take into account that there may be better options available. If you would like to ensure you make the wisest choice for your team we strongly suggest that you analyze more software first. You may also want to consult our top 10 Help Desk Software ranking to learn which services are at the moment the highest-rated ones and leaders in the market.