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Compare Engage vs Magentrix

What is better Engage or Magentrix? The best Customer Support Software is a product that can address your company’s unique demands. It is possible to determine which option is best suited for your business if you assess several products before you decide which one is the best.

As an example, Engage and Magentrix are scored at 7.6 and 8.3, respectively, for general quality and performance. Similarly, Engage and Magentrix have a user satisfaction rating of 99% and 100%, respectively, which suggests the general satisfaction they get from customers. Even better, talk to a current user of the software and solicit their opinion concerning the application in question.

In case you you need to quickly identify the top Customer Support Software according to our review team we advise you check out the following products: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $7

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Administrative controls
  • Agent profiles
  • Agent-level status buttons
  • API (Application Programming Interface)
  • Audible and visual chat notifications
  • Audio and video chat
  • Browser preview
  • Chat analytics
  • Chat log keyword search
  • Chat log retention
  • Chat memory
  • Company directory
  • Completely browser (cloud) based
  • Custom branding
  • Direct chat URL
  • Dynamic data visualization
  • Email chat session to visitor
  • FINRA-compliant record retention
  • HIPAA-compliant security
  • Hyper local visitor IP geolocation
  • Incoming chat audible and visual alerts
  • Media/file storage and sharing
  • Multiple concurrent chat sessions
  • Offline agent-specific messaging
  • Proactive chat
  • Queueless chat
  • Responsively designed
  • Single line of code integration
  • Team and department directory
  • Text chat
  • Unlimited chats
  • Visitor analysis: referring URL and pages visited
  • Website “chat now” buttons

Pricing Info

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services

Integrations

Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.

Company Email

hello@engage.co

Contact No.

Company's Address

Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $350

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client portal
  • Collaborative workspace
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Learning management
  • Online forums
  • Partner portal
  • Single Sign On
  • SSL security

Pricing Info

Magentrix is available in two pricing plans for its product. You may schedule a demo to learn more about its solutions and features. All of Magentrix’s plans are billed annually.

Partner Relationship Management (PRM)

Enterprise – starts from $999/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,499/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Customer Success

Enterprise – starts from $699/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $999/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Employee Collaboration

Enterprise – starts from $350/month

  • Minimum of 10 employee users
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,500/month

  • Minimum of 50 employee users
  • 2GB record storage
  • 10GB file storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexo, Artisan Infrastructure, Aquion Energy, NIP Group

Integrations

  • Salesforce
  • Dynamics CRM
  • MailChimp
  • Moneris
  • SnapEngage
  • Zapier
  • Esna
  • Twilio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Magentrix is an intuitive social networking platform where you can share resources, communicate, and collaborate.

Company Email

sales@magentrix.com

Contact No.

Company's Address

180 West Beaver Creek Road.,
Richmond Hill, Ontario,
L4B-1B4 Canada

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both Engage and Magentrix were tested by a group of independent B2B experts who prepared a detailed examination of all key elements of every service. Their final rating was calculated with unique SmartScore system that calculates a separate partial score to each component such as: main features, customer support, mobile device support, security, user satisfaction as well as market presence. We realize useful features are not the only thing important to a business so we make sure we pay attention to all sides of a solution prior to calculating its final rating.

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