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Compare IBM Emptoris vs ManageEngine ServiceDesk

What is better IBM Emptoris or ManageEngine ServiceDesk? If you’re getting a difficult time choosing the right Contract Lifecycle Management Software product for your situation, it’s a good idea to compare and contrast the available software and determine which tool offers more benefits. For example, here you can review IBM Emptoris (overall score: 8.9; user rating: 100%) vs. ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) for their overall performance.

You can also see which one provides more functions that you need or which has more flexible pricing plans for your current budget. Using a clear table to match their features will significantly boost the likelihood of obtaining the appropriate product for your company. Look closely at other factors of the software for example intuitiveness, flexibility, scalability, and pricing options.

Our team put a lot of effort to prepare reviews of all popular Contract Lifecycle Management Software products offered out there, but among all the ones we reviewed these three deserved our special attention: SAP Ariba, Coupa, IBM Emptoris.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Creation, Execution, and Discovery
  • Contract Renewals
  • Contract Renegotiation
  • Performance, Monitoring, and Analysis
  • Contract Management

Pricing Info

Emptoris Contract Management’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Emptoris covers all stages of the contract lifecycle from creation, execution and discovery through renewals, renegotiation, and performance monitoring.

Company Email

netsupp@us.ibm.com

Contact No.

Company's Address

IBM Corporation
1 New Orchard Road
Armonk, NY 10504-1722
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

Every time you pick a product that you believe will work best for your business you shouldn’t only focus on what professionals have to say about it. Very often personal experience with the service may be different, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you a quick overview of how real users of IBM Emptoris and ManageEngine ServiceDesk evaluate their experience with the service. Our algorithm is built around complex analysis of product appearances on other websites, social networks as well as blogs, so you will obtain a comprehensive and reliable picture of what other users think about every software. In this example IBM Emptoris got a total satisfaction rating at 100% while for ManageEngine ServiceDesk 100% of users say they had an enjoyable experience with it.

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