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Compare Elevio vs SessionCam

What is better Elevio or SessionCam? You have such a huge number of Customer Experience Management Software alternatives in today’s state of that industry that picking the right product is often overwhelming. On our comparison page, you can easily evaluate the features, pricing conditions, available plans, and more details of Elevio and SessionCam.

You can also evaluate their score (8.0 for Elevio vs. 8.0 for SessionCam) and user satisfaction level (100% for Elevio vs. N/A% for SessionCam). The scores and ratings provide you with a solid idea how both these software products perform. Moreover, make sure if the solution can integrate with the company’s current business apps to promote greater productivity.

Those of you who are pressed for time or need a Customer Experience Management Software recommendation from our experts may want to examine these top choices for this year: Zendesk, Yotpo, SoGoCX.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Built-In Contextual Support
  • Instant, Inline Help Prompts
  • Relevant Content
  • Help Reports
  • ML-Powered Engagement and Feedback
  • Embedded Assistant
  • Knowledge Base
  • Extensive Integrations

Pricing Info

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stitch Labs, AdRoll, SportsEngine

Integrations

Elevio integrates with the following applications:

  • Salesforce
  • Zendesk
  • Freshdesk
  • Help Scout
  • Teamworkdesk
  • Groove
  • HelpDocs
  • Uservoice
  • Slack
  • WordPress
  • Chatlio
  • Drift
  • Chatra
  • Freshchat
  • Intercom
  • Olark
  • LiveChat
  • Smooch
  • SnapEngage
  • Tagove
  • Zapier
  • Userengage
  • Talkus
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An innovative customer success solution designed to help businesses of all sizes reduce customer effort.

Company Email

support@elev.io

Contact No.

Company's Address

Elevio
Hub Australia
Level 2, 696 Bourke St
Melbourne, Victoria 3000
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Struggle score
  • Key Journeys
  • Opportunities
  • Error Reporting
  • Session Replay
  • Heatmaps
  • Conversion Funnels and Funnel Insights
  • Form Analytics
  • Alerts and exports
  • Integrations with Google Analytics, Adobe Analytics, Optimizely, Oracle Maxymiser and more.

Pricing Info

SessionCam’s enterprise pricing is available upon request. Interested users can also check the vendor’s 21-days free trial, and have a professional team assist them on building a plan, and achieving their website goals.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sky, Financial Times, John Lewis

Integrations

Your existing marketing analytics stack will be enhanced by SessionCam thanks to a wide range of integrations, including:

  • Google Analytics
  • Google 360
  • Adobe Analytics
  • Oracle Maxymiser
  • Optimizely
  • Monetate
  • Qubit
  • A/B Tasty
  • Tealium
  • PIWIK
  • Ensighten
  • Magento
  • Visual Web Optimizer (VWO)
  • Qualaroo
  • Webtrends
  • ServiceTick

Custom variables such as multi-variant test codes can be passed into SessionCam and our API gives you a real-time data feed of visitor data recorded from your website.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SessionCam records, analyzes, and replays every journey your customers made on your website.

Company Email

support@sessioncam.com

Company's Address

SessionCam Limited,
Seebohm House,
2-4 Queen Street,
Norwich,
NR2 4SQ,
United Kingdom

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

In the event you are still having second thoughts about which software will work best for your business it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular a given product is and how big is its online presence. For example Elevio Twitter profile has currently 1421 followers. At the same time SessionCam Twitter is followed by 547 users.

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