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Compare Elevio vs Intercom

What is better Elevio or Intercom? You have so many Customer Experience Management Software solutions in today’s state of that industry that choosing the right product can be overwhelming. On our comparison page, you can easily review the functions, pricing conditions, available plans, and more details of Elevio and Intercom.

It’s also possible to examine their score (8.0 for Elevio vs. 8.9 for Intercom) and user satisfaction level (100% for Elevio vs. 96% for Intercom). The scores and ratings offer you a solid idea how both of these software products perform. In addition, check if the software can integrate with the company’s current business apps to promote greater productivity.

People who don't have much time or would like to get a Customer Experience Management Software advice from our team may want to investigate these top choices for this year: Yotpo, Qualtrics CX, Smartlook.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Built-In Contextual Support
  • Instant, Inline Help Prompts
  • Relevant Content
  • Help Reports
  • ML-Powered Engagement and Feedback
  • Embedded Assistant
  • Knowledge Base
  • Extensive Integrations

Pricing Info

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stitch Labs, AdRoll, SportsEngine

Integrations

Elevio integrates with the following applications:

  • Salesforce
  • Zendesk
  • Freshdesk
  • Help Scout
  • Teamworkdesk
  • Groove
  • HelpDocs
  • Uservoice
  • Slack
  • WordPress
  • Chatlio
  • Drift
  • Chatra
  • Freshchat
  • Intercom
  • Olark
  • LiveChat
  • Smooch
  • SnapEngage
  • Tagove
  • Zapier
  • Userengage
  • Talkus
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An innovative customer success solution designed to help businesses of all sizes reduce customer effort.

Company Email

support@elev.io

Contact No.

Company's Address

Elevio
Hub Australia
Level 2, 696 Bourke St
Melbourne, Victoria 3000
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Pricing Info

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Invision, Droplr, BugHerd, Codeship, Vend

Integrations

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Tray.io
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
    PieSync
  • StamPlay
  • DataHero
  • Chameleon
    JustCall
  • Toky
  • Leadsbridge
  • Automate.io
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
    Jira
  • Stitch
  • DriftRock
  • Grow

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.

Company Email

team@intercom.io

Contact No.

Company's Address

98 Battery Street, Suite 402, San Francisco, CA 94111

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Popular Alternatives

The software examined on this page are merely a small part of our entire Customer Experience Management Software category and you should keep in mind that there may be better solutions out there. If you want to ensure you make the best possible choice for your company we definitely suggest that you try out more services first. You may also want to check out our top 10 Customer Experience Management Software list to find out which services are at the moment the highest-ranking ones and leaders in the market.

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