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Compare Elevio vs Chameleon

What is better Elevio or Chameleon? Getting the best Customer Experience Management Software for your organization is vital to boosting your company’s efficiency. In our platform, it is simple to examine a wide range of solutions to see which one is the proper software for your needs. Here you can match Elevio vs. Chameleon and check out their overall scores (8.0 vs. 8.0, respectively) and user satisfaction rating (100% vs. N/A%, respectively).

It's also possible to browse the details of rates, terms, plans, services, tools, and more, and determine which software offers more advantages for your business. In general, go for the business software that allows you to add/remove features and pricing to address your company growth or lack of it.

At this time, the best services in our Customer Experience Management Software category are: Qualtrics CX, Yotpo, Smartlook.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Built-In Contextual Support
  • Instant, Inline Help Prompts
  • Relevant Content
  • Help Reports
  • ML-Powered Engagement and Feedback
  • Embedded Assistant
  • Knowledge Base
  • Extensive Integrations

Pricing Info

Elevio offers a simple enterprise pricing structure with the following plans:

Starter – $99/month or $79/month billed annually:

  • 3 team members
  • Unlimited articles
  • Basic hosted KB
  • Visualizer
  • Click tool

Regular – $149/month or $119/month billed annually

  • Everything in Starter
  • Help Desk integrations
  • Reporting
  • Customized Hosted KB
  • Advanced modules

Premium – $299/month or $249/month billed annually

  • Everything in Regular
  • Article auto syncing
  • Priority support
  • Multilingual content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stitch Labs, AdRoll, SportsEngine

Integrations

Elevio integrates with the following applications:

  • Salesforce
  • Zendesk
  • Freshdesk
  • Help Scout
  • Teamworkdesk
  • Groove
  • HelpDocs
  • Uservoice
  • Slack
  • WordPress
  • Chatlio
  • Drift
  • Chatra
  • Freshchat
  • Intercom
  • Olark
  • LiveChat
  • Smooch
  • SnapEngage
  • Tagove
  • Zapier
  • Userengage
  • Talkus
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An innovative customer success solution designed to help businesses of all sizes reduce customer effort.

Company Email

support@elev.io

Contact No.

Company's Address

Elevio
Hub Australia
Level 2, 696 Bourke St
Melbourne, Victoria 3000
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $139

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Onboarding Editor
  • Custom Styling
  • User Segmentation
  • Trigger-based Personalization
  • Product Tours Cues
  • Product Tours Analyses
  • Integrations

Pricing Info

Chameleon has three tiers of enterprise pricing with costs depending on how many monthly active users you need to support.

Basic – from $139/month or $99/month/annual billing

  • Customized Tours
  • Reporting & Analytics
  • Basic Integrations
  • Link Sharing
  • Custom Designs
  • Chameleon Branding
  • Help Center Access

Standard – from $279/month or $199/month/annual billing

  • All Basic Features
  • A/B Testing
  • Conversion Tracking
  • Advanced Integrations

Enterprise – request pricing information

  • All Standard Features
  • Bulk Pricing
  • Pilot/POC Period
  • Implementation Assistance
  • Design & Build Service
  • Security Compliance
  • User Permissions Control
  • Enterprise SLA
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Directly, Bexio, FiscalNote

Integrations

Chameleon can integrate with a vast array of third-party tools:

  • Segment
  • Mixpanel
  • Google Analytics
  • Typeform
  • Zendesk
  • Heap
  • Custom JS
  • Delighted
  • Amplitude
  • Intercom
  • Calendly
  • io
  • HubSpot
  • Salesforce
  • Vimeo
  • Wistia
  • Stripe
  • YouTube

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A product onboarding software that personalizes its approach based on the user segment and the user need.

Company Email

hello@trychameleon.com

Contact No.

Company's Address

Chameleon Intelligent Tech, Inc.
77 Van Ness Ave.
San Francisco, CA 94102
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Both Elevio and Chameleon were evaluated by a team of reliable SaaS experts who prepared a full examination of all important aspects of every product. Their ultimate score was calculated by means of unique SmartScore algorithm which gives an individual partial score to every factor like: main functionalities, client support, mobile support, security, client satisfaction and market presence. Here at FinancesOnline we realize useful features are not the only factor important to a company so we make sure we pay attention to all aspects of a solution prior to giving it a final rating.

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