Compare EasyVista vs. nanoRep

Buying the most effective Help Desk Software product is all about evaluating numerous solutions and figuring out the top application for your specific needs. Our unique algorythm gives you a fast look at the general rating of EasyVista and nanoRep. For total quality and performance, EasyVista scored 7.8, while nanoRep scored 8.0. On the other hand, for user satisfaction, EasyVista earned 100%, while nanoRep earned 100%. Below it's also possible to look at their functions, terms, plans, etc. to find out which software will be more suitable for your situation. An important element to evaluate is whether the app allows you to enable and disable permissions on different types of users to secure any sensitive business data. We are aware that not all companies have the time to test dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Zendesk, Freshdesk.

Comparison

Partner



Pricing Details
Score	Our Score 7.8	Our Score 8.0	Our Score 9.8
Customer Experience
Customer Experience	Customer Experience 100%	Customer Experience 100%	Customer Experience 100%
Price
Price	by quote	$490	free
Pricing Model
Pricing Model	Quote-based	Monthly payment	Monthly payment

Complete Review
Complete Review	Review of EasyVista	Review of nanoRep	Review of Freshdesk
General Info
General Info	EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.	Maximize conversion & reduce support load by providing personalized answers for every question.	Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Easy Links	Overview of EasyVista	Overview of nanoRep	FREE TRIAL VISIT WEBSITE Overview of Freshdesk
Vendor Email
Vendor Email			support@freshdesk.com
Supported Integrations
Supported Integrations	EasyVista offers integration with the following business systems and applications: Bomgar Nexthink Single Sign-On Cherwell Service Management	Facebook Magento Live Person Google Analytics Sales Force	Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier. Freshdesk also integrates with the following applications: Facebook Twitter SugarCRM Capsule Harvest Gmail Gadgets Google tools HelpOnClick Snap Engage iContact Zoho CRM Nimble FetchFlow Knowlarity Highrise Olark Constant Check Userlike Magento Woo Themes OneSky FreshPlugs RESTful API
List of Features
List of Features	EasyVista FEATURES ITSM: Event management Incident management Problem management Change management Release management Service Request Management Service Level Management Knowledge management Asset and Configurations Management Availability Management Capacity Management Service Continuity Management Service Portfolio Management ITAM: Asset management Configuration Management EasyVista Discovery ITFM: Renewals management Invoice Management Management of investment requests Logistic Tax management	nanoRep FEATURES web self-service widgets through mobile, web & social customer analytics intelligent support agent tools real-time FAQs intelligent contextual answers in any language interactive troubleshooting flows easy escalation to agents via email or chat widget customization proactive engagement with high-value customers conversion tracking SLA tracking custom charts customer feedback Google Analytics Integration and API for enterprise customers support ticket system queue management Rule Engine that sends auto-responders, assignment to users etc. in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.	Email to Ticket Conversion Knowledge Base Self Service Portal Multiple Service Level Agreement policies Automations – Ticket routing, scenario automations Multi-channel support, including Facebook & Twitter Community Portal with Idea Management & Voting Multi-product/multi-brand Support Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM Multi-language & multi-time zone support Satisfaction Surveys Leaderboard & gamification
Types of Clients
Types of Clients	Small Business \| Large Enterprises \| Medium Business		Small Business \| Large Enterprises \| Medium Business \| Freelancers
Pricing Details
Pricing Details	Learn more about EasyVista pricing	Learn more about nanoRep pricing	Learn more about Freshdesk pricing

Available Languages

English

English, Germany

English, Dutch, Polish, Turkish, Swedish

Popular Clients

Covenant Health, Arkema, Auchan

IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Available Devices

Windows

Web-based

Windows	Linux
Android	iPhone/iPad
Mac

Windows	Linux
Android	iPhone/iPad
Mac	Web-based
Windows Mobile

Contact Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019

not listed

311 California street,
San Francisco, CA 94104

Phone Number

+1 (888) EZV ITSM

+1 (866) 832-3090

Support Types

Phone
Ticket	Training

	Live Support
Ticket	Training

Phone	Live Support
Ticket	Training

Pricing Plans

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

Access to App Gallery
Email Channel
Knowledge Base
Standard Phone Channel
Basic Social Channel

Blossom – $19 per agent/month (yearly) or $25 (monthly)

Sprout inclusions
Advanced Social Channel
Custom Domain Mapping
Satisfaction Surveys
Time Tracking
Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

Blossom inclusions
Multilingual Helpdesk
Live Chat Channel
Ticket Templates
Community Forums
Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

Multiple Products
Garden inclusions
Portal Customization
Custom Agent Roles
Shared Ownership
Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

Estate inclusions
Advanced Phone Channel
Custom Email Servers
EU Data Center
IP Whitelisting

*annual subscription

Software Comparison

	Compare with Desk.com
	Compare with HarmonyPSA
	Compare with Wolken
	Compare with Help Desk Migration
	Compare with FocalScope
	Compare with CustomerICare
	Compare with Casengo
	Compare with Toonimo
	Compare with NetZoom
	Compare with XIA Configuration

	Compare with Avoxi
	Compare with Zoho Support
	Compare with Answerbase
	Compare with Issuetrak
	Compare with JitBit HelpDesk
	Compare with eStreamDesk Helpdesk
	Compare with Salesforce Snap-ins
	Compare with Cherwell IT Service Management
	Compare with KnoBis
	Compare with Bright Pattern

	Compare with Comm100
	Compare with DigitalCRM
	Compare with amoCRM
	Compare with Greetly iPad Sign In App
	Compare with Microsoft Dynamics GP
	Compare with Zendesk Chat
	Compare with Business Card Reader for HubSpot CRM
	Compare with Tender Support
	Compare with EPESI
	Compare with Salesforce Snap-ins

Popular Alternatives

Product name

Score

Freshdesk Alternatives

9.8

HelpOnClick Alternatives

8.4

WSDesk Alternatives

8.0

Re:Desk Alternatives

8.0

Help Desk Migration Alternatives

8.0

Product name

Score

Freshdesk Alternatives

9.8

Kayako Alternatives

9.5

Helprace Alternatives

8.0

NinjaRMM Alternatives

7.9

NABD System Alternatives

7.2

Product name

Score

Freshchat Alternatives

9.2

Desk.com Alternatives

8.8

Velaro Alternatives

8.7

WSDesk Alternatives

8.0

Pluck Alternatives

7.5

QUICK LINKS

Overview of EasyVista

Overview of nanoRep

FREE TRIAL VISIT WEBSITE Overview of Freshdesk

Page last modified 2018-02-28

The apps examined on this page are merely a sliver of our entire Help Desk Software category and you should keep in mind that there may be more desirable solutions out there. If you want to make sure you make the best possible choice for your company we definitely encourage you to test more products first. You may also want to study our top 10 Help Desk Software list to learn which apps are in the current year the highest-rated ones and dominate the market.

Compare EasyVista vs. nanoRep

Score

Customer Experience

Price

Pricing Model

Complete Review

General Info

Easy Links

Vendor Email

Supported Integrations

List of Features

EasyVista FEATURES

nanoRep FEATURES

Types of Clients

Pricing Details

Available Languages

Popular Clients

Available Devices

Contact Address

Phone Number

Support Types

Pricing Plans

Software Comparison

Popular Alternatives

QUICK LINKS

Company

Follow Us