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Compare EasyVista vs. nanoRep

Buying the most effective Help Desk Software product is all about evaluating numerous solutions and figuring out the top application for your specific needs. Our unique algorythm gives you a fast look at the general rating of EasyVista and nanoRep. For total quality and performance, EasyVista scored 7.8, while nanoRep scored 8.0. On the other hand, for user satisfaction, EasyVista earned 100%, while nanoRep earned 100%. Below it's also possible to look at their functions, terms, plans, etc. to find out which software will be more suitable for your situation. An important element to evaluate is whether the app allows you to enable and disable permissions on different types of users to secure any sensitive business data. If you have to quickly locate the best Help Desk Software according to our review team we suggest you examine one of these services: Salesforce Essentials, Zendesk, Freshdesk.
Comparison

EasyVista

VS

nanoRep

VS

EasyVista screenshot nanoRep screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Price

Price

by quote

$490

Pricing Model

Pricing Model

Quote-based Monthly payment
Complete Review

Complete Review

General Info

General Info

EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.
Maximize conversion & reduce support load by providing personalized answers for every question.
Easy Links
Vendor Email

Vendor Email

Supported Integrations

Supported Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Nexthink
  • Single Sign-On
  • Cherwell Service Management
  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
List of Features

List of Features

EasyVista FEATURES

ITSM:
  • Event management
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Service Request Management
  • Service Level Management
  • Knowledge management
  • Asset and Configurations Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Service Portfolio Management
ITAM:
  • Asset management
  • Configuration Management
  • EasyVista Discovery
ITFM:
  • Renewals management
  • Invoice Management
  • Management of investment requests
  • Logistic
  • Tax management

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about EasyVista pricing Learn more about nanoRep pricing
Available Languages

Available Languages

English English, Germany
Popular Clients

Popular Clients

Covenant Health, Arkema, Auchan IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices

Available Devices

Windows
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Address

Contact Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019
not listed
Phone Number

Phone Number

+1 (888) EZV ITSM
Support Types

Support Types

Phone
Ticket Training
Live Support
Ticket Training
Pricing Plans

Pricing Plans

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps examined on this page are merely a sliver of our entire Help Desk Software category and you should keep in mind that there may be more desirable solutions out there. If you want to make sure you make the best possible choice for your company we definitely encourage you to test more products first. You may also want to study our top 10 Help Desk Software list to learn which apps are in the current year the highest-rated ones and dominate the market.