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Compare EasyVista vs Kapdesk

What is better EasyVista or Kapdesk? Today’s corporations want the top Help Desk Software product to continue to be competitive. On this page we help you with choosing the right tool, by allowing you to compare EasyVista and Kapdesk down to the very details of their individual functions.

You can even examine our overall scoring values, which rate the software all round quality and performance. EasyVista got a 7.8 score, while Kapdesk has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (EasyVista) against 100% (Kapdesk). Don’t forget to choose the solution that best matches your most urgent needs, not the solution with the most robust features.

We did our best to review all popular Help Desk Software products offered on the market, but among them these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

ITSM:

  • Event management
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Service Request Management
  • Service Level Management
  • Knowledge management
  • Asset and Configurations Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Service Portfolio Management

ITAM:

  • Asset management
  • Configuration Management
  • EasyVista Discovery

ITFM:

  • Renewals management
  • Invoice Management
  • Management of investment requests
  • Logistic
  • Tax management

Pricing Info

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Covenant Health, Arkema, Auchan

Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Nexthink
  • Single Sign-On
  • Cherwell Service Management

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.

Company Email

Contact No.

Company's Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey

Pricing Info

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid

Integrations

Kapdesk is designed to integrate with a wide range of popular CRM systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.

Company Email

sales@kapturecrm.com

Contact No.

Company's Address

Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You don’t want exclusively a wide range of functionalities and scalable pricing plans from a well-known Help Desk Software. Almost as significant as core features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about EasyVista or Kapdesk, or you struggle with some problems, or maybe you’ll want to ask for a specific revision or functionality useful to your team you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are offered. It’s also a major asset if you are able to benefit from personal training or at least a knowledge base you can use.

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