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Compare EasyVista vs. JitBit HelpDesk

With various features, pricing, conditions, and more to evaluate, finding the right Help Desk Software for your firm is tricky. But by working with our system, it is simple to match the characteristics of EasyVista and JitBit HelpDesk together with their general rating, respectively as: 7.8 and 8.5 for overall score and 100% and 100% for user satisfaction. You can also assess them feature by feature check out which application is a better fit for your company. Keep in mind to ask for a trial version first prior to opting in for a plan to experience how the solution can benefit you in real setting. We are aware that not all businesses have enough time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.
Comparison

EasyVista

VS

JitBit HelpDesk

VS

EasyVista screenshot JitBit HelpDesk screenshot
Pricing Details

Our Score

Our Score

7.8 ?

Our Score

9.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

by quote

$29/month

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.
A robust help desk application designed to help users track support tickets in the most efficient way possible.
Useful Links
Vendor's Address

Vendor's Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019
Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom
Email Address

Email Address

support@jitbit.com
OS Supported

OS Supported

Windows
Web-based
Android
iPhone/iPad
Web-based
Pricing Details

Pricing Details

Learn more about EasyVista pricing Learn more about JitBit HelpDesk pricing
Available Languages

Available Languages

English English, Chinese, German, Hindi, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish
Contact Phone

Contact Phone

+1 (888) EZV ITSM 1 (646) 397-7708
Prominent Customers

Prominent Customers

Covenant Health, Arkema, Auchan Adobe, HP, and ESPN
Available Features

Available Features

EasyVista FEATURES

ITSM:
  • Event management
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Service Request Management
  • Service Level Management
  • Knowledge management
  • Asset and Configurations Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Service Portfolio Management
ITAM:
  • Asset management
  • Configuration Management
  • EasyVista Discovery
ITFM:
  • Renewals management
  • Invoice Management
  • Management of investment requests
  • Logistic
  • Tax management

JitBit HelpDesk FEATURES

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime
Integrations

Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Nexthink
  • Single Sign-On
  • Cherwell Service Management

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab
Customer Support

Customer Support

Phone
Ticket Training
Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to cater to all the requirements of a business. Even though core features of EasyVista and JitBit HelpDesk should matter you should also thoroughly explore the integrations supported by each solution. Very often you will already be making use of some other B2B software in your company and it’s always better to choose services that integrate well with each other. If you do that you will be able to be certain of a reliable exchange of data between your teams and software used, which can really reduce time devoted to migrating between one product and the next.