Compare EasyVista vs. JitBit HelpDesk

With various features, pricing, conditions, and more to evaluate, finding the right Help Desk Software for your firm is tricky. But by working with our system, it is simple to match the characteristics of EasyVista and JitBit HelpDesk together with their general rating, respectively as: 7.8 and 8.5 for overall score and 100% and 100% for user satisfaction. You can also assess them feature by feature check out which application is a better fit for your company. Keep in mind to ask for a trial version first prior to opting in for a plan to experience how the solution can benefit you in real setting. In case you you need to quickly identify the optimal Help Desk Software according to our experts we suggest you try out the following services: Freshdesk, Samanage, Zendesk.
Comparison

EasyVista

VS

JitBit HelpDesk

VS

EasyVista screenshot JitBit HelpDesk screenshot
Pricing Details

Our Score

Our Score

7.8 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

by quote

$799

Pricing Model

Pricing Model

Quote-based Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
Useful Links
Vendor's Address

Vendor's Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019
Jitbit LP
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
United Kingdom
Email Address

Email Address

support@jitbit.com
OS Supported

OS Supported

Windows
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about EasyVista pricing Learn more about JitBit HelpDesk pricing
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Contact Phone

Contact Phone

+1 (888) EZV ITSM 1 (646) 397-7708
Prominent Customers

Prominent Customers

Covenant Health, Arkema, Auchan Synthetis, Zambion.com, Webhostingsearch.com
Available Features

Available Features

EasyVista FEATURES

ITSM:
  • Event management
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Service Request Management
  • Service Level Management
  • Knowledge management
  • Asset and Configurations Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Service Portfolio Management
ITAM:
  • Asset management
  • Configuration Management
  • EasyVista Discovery
ITFM:
  • Renewals management
  • Invoice Management
  • Management of investment requests
  • Logistic
  • Tax management

JitBit HelpDesk FEATURES

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

Integrations

Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Nexthink
  • Single Sign-On
  • Cherwell Service Management

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.
Customer Support

Customer Support

Phone
Ticket Training
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to cater to all the requirements of a business. Even though core features of EasyVista and JitBit HelpDesk should matter you should also thoroughly explore the integrations supported by each solution. Very often you will already be making use of some other B2B software in your company and it’s always better to choose services that integrate well with each other. If you do that you will be able to be certain of a reliable exchange of data between your teams and software used, which can really reduce time devoted to migrating between one product and the next.