Compare EasyVista vs. Intercom

A great way to find the correct Help Desk Software product for your business is to evaluate the solutions against each other. Here you can compare EasyVista and Intercom and see their functions compared thoroughly to help you select which one is the more effective product. Similarly, you can review their overall ratings, for instance: overall score (EasyVista: 7.8 vs. Intercom: 9.0) and user satisfaction (EasyVista: 100% vs. Intercom: 96%). Browse through their differences and similarities and find out which one outperforms the other. Similarly imagine what your business will be in years to come; will your business outgrow the app in the next couple of years? Our team put a lot of effort to review all popular Help Desk Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Zendesk, Freshdesk.





EasyVista screenshot Intercom screenshot
Pricing Details


Our Score

7.8 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

96% ?



by quote


Price Scheme

Price Scheme

Quote-based Monthly payment
Complete Review

Complete Review

General Info

General Info

EasyVista is a global leader in service management consumerization solutions for mid to large-sized enterprises.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Useful Links
Phone No.

Phone No.

+1 (888) EZV ITSM +1-877-595-5175
List of Features

List of Features


  • Event management
  • Incident management
  • Problem management
  • Change management
  • Release management
  • Service Request Management
  • Service Level Management
  • Knowledge management
  • Asset and Configurations Management
  • Availability Management
  • Capacity Management
  • Service Continuity Management
  • Service Portfolio Management
  • Asset management
  • Configuration Management
  • EasyVista Discovery
  • Renewals management
  • Invoice Management
  • Management of investment requests
  • Logistic
  • Tax management


  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
OS Supported

OS Supported

Contact Email

Contact Email
Popular Customers

Popular Customers

Covenant Health, Arkema, Auchan Invision, Droplr, BugHerd, Codeship, Vend
Cost Details

Cost Details

Pricing is available by quote only. Contact EasyVista directly for detailed pricing information.

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Available Languages

Available Languages

English English
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Support Types

Support Types

Ticket Training
Pricing Details

Pricing Details

Learn more about EasyVista pricing Learn more about Intercom pricing
Company's Address

Company's Address

3 Columbus Circle
15th Floor, Suite 1532
New York, NY 10019
98 Battery Street, Suite 402, San Francisco, CA 94111
Supported Integrations

Supported Integrations

EasyVista offers integration with the following business systems and applications:

  • Bomgar
  • Nexthink
  • Single Sign-On
  • Cherwell Service Management

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
  • StamPlay
  • DataHero
  • Chameleon
  • Toky
  • Leadsbridge
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
  • Stitch
  • DriftRock
  • Grow
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Popular Alternatives

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When you choose a service that you are sure will be an actual asset for your business you shouldn’t only focus on what experts have to say about it. In many cases personal experience with the app may change, depending on your own goals and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every service to give you a quick impression of how real users of EasyVista and Intercom estimate their contact with the software. Our algorithm is built around detailed analysis of product mentions on other websites, social networks and blogs, so you are going to receive a complete and credible landscape of what other people think about every product. In this example EasyVista got a total satisfaction rating at 100% while for Intercom 96% of users say they had a positive experience with it.