What is better dotdigital or Alchemer? We are here to improve the process of comparing Customer Experience Management Software products for you. For instance, on this page you can examine the overall performance of dotdigital (8.8) and contrast it with the overall performance of Alchemer (9.6). You can also match their overall user satisfaction rating: dotdigital (97%) vs. Alchemer (94%).
Furthermore, lexamine their capabilities carefully to check which product can better address your company’s needs. In general, any business solution must let you to immediately view the big picture, all the while giving you quick access to the details.
People who don't have much time or could use a Customer Experience Management Software recommendation from our team might want to try out these top choices for the current year: Alchemer, Smartlook, Zendesk.
dotdigital provides a custom enterprise pricing package by quote. Contact the vendor to let them know of your specific business needs and requirements.
dotdigital integrates with the following applications:
Microsoft Dynamics
BlueVenn
Magento
MailshotMaker by Royal Mail
JustUno
Yieldify
Smile.io
Antavo
WooCommerce
Leads Bridge
WisePops
Nosto
Salesforce
Shopify Plus
Commerce Cloud
Sana Commerce
LoyaltyLion
PieSync
Zapier
Klevu
BigCommerce
Shopware
purple
ORO CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jet2.com, Virgin Active, T.M.Lewin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative, cloud-based customer engagement platform designed to help B2B, B2C, and e-commerce marketers create, test, automate, and send marketing emails with ease.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Every time you choose a service that you think will work best for your business you shouldn’t simply pay attention to what reviewers have to say about it. In many cases personal experience with the solution may change, depending on your own preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you a reliable overview of how real users of dotdigital and Alchemer estimate their contact with the software. Our algorithm is based on complex analysis of product appearances on other websites, social media and blogs, so you are going to obtain a comprehensive and credible overview of what other clients think about each solution. In this example dotdigital has a total satisfaction rating at 97% while for Alchemer 94% of users say they had an enjoyable experience with it.
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