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Compare Domotz vs Paldesk

What is better Domotz or Paldesk? With a wide range of functionalities, pricing, terms, and more to evaluate, choosing the best Customer Support Software for your company is tricky. However making use of our system, it's easy to match the functions of Domotz and Paldesk including their general rating, respectively as: 8.0 and 8.5 for overall score and 96% and 100% for user satisfaction.

You can also evaluate them feature by feature check out which program is a more suitable fit for your business. Don’t forget to ask for a demo first prior to getting a plan to get a firsthand experience how the software performs in real setting.

At this time, the most significant solutions in our Remote Support Software category are: CloudBerry Remote Assistant, ConnectWise Control, Bomgar Remote Support.

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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from €3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited Endpoints
  • Advanced Device Identification
  • Network Monitoring & Alerts
  • Speed Test & Trace Route
  • SNMP & TCP service monitoring
  • Wi-Fi Access Point Integration
  • External IP Host monitoring
  • Additional Subnet Monitoring
  • Device Response Time Monitoring & Statistics
  • Remote Management & Troubleshooting
  • IoT Integration
  • Secure Remote Connection
  • Multiple VLAN Support
  • Remote Power Management
  • Security Camera Integration
  • Security Features
  • Automated Device Attribute DiscoveryTeam Management
  • Collaboration
  • Team Alert Profiles
  • Multi-client Account
  • Two-Factor Authentication
  • Custom Branding
  • Easy Setup & Deployment

Pricing Info

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ABB, BBC Scotland, Busch-Jaeger

Integrations

The Domotz Pro Public API (RESTful) provides developers an easy and comprehensive way to integrate third party applications with the Domotz Pro solution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote management and monitoring software that enables users to log in, track, control, and manage devices via the Internet.

Company Email

support@domotz.com

Contact No.

Company's Address

Domotz Inc.
120 East 13065 South, Suite 200
Draper, UT. 84020-8616
United States

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

Pricing Info

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations

Pro $12 USD / per agent / month

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TEDx, Zagreb

Integrations

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time.

Company Email

info@paldesk.com

Contact No.

Company's Address

Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA

No Customer Support Software will be perfect enough to cover all the requirements of a business. Though core functionalities of Domotz and Paldesk are obviously a priority you should also carefully explore the integrations provided by a given software. In many cases your team will already be using other types of B2B software in your company and it’s definitely wiser to go with solutions that integrate well with each other. With that approach you will be able to be certain of a smooth exchange of data between your teams and apps, which can really reduce time spent on migrating between one app and the other.

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