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Compare Document360 vs Remedy Knowledge Management

What is better Document360 or Remedy Knowledge Management? With a wide range of features, pricing, terms, and more to evaluate, finding the right Knowledge Management Software for your firm is tricky. Nevertheless by working with our system, it is simple to match the characteristics of Document360 and Remedy Knowledge Management including their general rating, respectively as: 8.8 and 9.7 for overall score and 97% and 67% for user satisfaction.

You can also evaluate them feature by feature and find out which application is a more effective fit for your enterprise. Don’t forget to use a demo first before subscribing to experience how the program can benefit you in practical situations.

People who don't have much time or could use a Knowledge Management Software advice from our team might want to investigate these top choices for the current year: Inkling Knowledge, ServiceNow Knowledge Management, Remedy Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Team Accounts
  • Documentation Version
  • Backup & Restore
  • Analytics
  • Team Auditing
  • Storage
  • E-mail Notification Channels
  • Unlimited Articles
  • Unlimited Article Revisions
  • Unlimited Public Readers
  • Landing Page
  • Site Domain
  • API access
  • Custom Javascripts / CSS / Tags
  • Custom Footer Navigation
  • In-App Assistant
  • Integration
  • Article Redirect Rules
  • Private Documentation
  • Reader Accounts
  • Custom Roles
  • Yearly PO & Invoicing available
  • White Label
  • IP Restriction

Pricing Info

Document360 has Startup, Business, and Enterprise plans that you can choose from, which are all available on a monthly or yearly billing options.

Startup – $49/project/month billed annually ($59 if billed per month)

  • 2 Team Accounts
  • 3 Documentation Versions
  • Backup & Restore (1 day)
  • Analytics (30 days)
  • Team Auditing (7 days)
  • Storage (5 GB)
  • E-mail Notification Channels
  • Unlimited Articles
  • Unlimited Article Revisions
  • Unlimited Public Readers
  • Landing Page
  • Site Domain (with SSL)

Business – $99/project/month billed annually ($119 if billed per month)

  • 5 Team Accounts
  • 5 Documentation Versions
  • Backup & Restore (30 days)
  • Analytics (90 days)
  • Team Auditing (30 days)
  • Storage (25 GB)
  • Premium Notification Channels
  • API Access (2 Tokens)
  • Custom Javascripts / CSS / Tags
  • Custom Footer Navigation
  • In-App Assistant
  • Integration
  • Article Redirect Rules
  • Private Documentation
  • 250 Reader Accounts

Enterprise- $249//project/month billed annually ($299 if billed per month)

  • 25 Team Accounts
  • Unlimited Documentation Versions
  • Backup & Restore (90 days)
  • Analytics (180 days)
  • Team Auditing (180 days)
  • Storage (100 GB)
  • API Access (5 Tokens)
  • Custom Roles
  • Security/Reader Groups
  • Yearly PO & Invoicing available
  • White Label
  • IP Restriction

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Stackify, monday.com

Integrations

Document360 can be integrated with the following third-party applications:

  • Intercom
  • Olark
  • Disqus
  • Google Analytics
  • Segment
  • Teams
  • Slack
  • Webhook
  • Freshdesk
  • Zendesk
  • Intercom

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A self-service knowledge base and content management software

Company Email

support@document360.io

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 67%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Content Authoring
  • Content Templates
  • Embedded Social Tools
  • Natural Language Search
  • Knowledge Integration
  • Interactive Chat

Pricing Info

Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SAP, Haier, Gauteng Province Department of Education

Integrations

The Remedy Suite can readily integrate with other BMC products. For third-party integrations, you can ask for more information from the support team.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A mobile service desk and information database that integrates third-party knowledge sources.

Company Email

Contact No.

Company's Address

BMC Software Inc.
2103 CityWest Boulevard
Houston, TX 77042
USA

All the data, information and opinions that we presented in this comparison were taken from official company sites, marketing content available online, actual experience from real users as well as our own hands-on use of every solution by a professional reviewer. We pay a lot of attention to extensively examine every service, therefore we not only study it on our own, but we also correlate our observations with experiences of other users from the SaaS community.

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