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Compare Dixa vs Onpipeline

What is better Dixa or Onpipeline? If you need to get a easy way to learn which CRM Software product is better, our unique algorythm gives Dixa a score of 7.7 and Onpipeline a score of 8.2 for general quality and performance. Moreover, Dixa is rated at 99%, while Onpipeline is rated 93% for their user satisfaction level.

You can also evaluate their product details, including features, tools, options, plans, pricing, and much more. Check if the application lets you to customize a few of its processes to make sure it fits your own business processes.

Currently, the best services in our Customer Service Software category are: Zendesk, Freshdesk, Freshservice.

Dixa

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Phone, Chat, and Email
  • Call center
  • Contact center
  • VoIP for business
  • Built-in CRM
  • Call distribution and routing
  • Reporting and analytics
  • Team management
  • Customer feedback
  • Integrations

Pricing Info

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

A free demo is available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

British Corner Shop, Interflora, Vital Choice

Integrations

Dixa integrates with the following applications

  • Shopify
  • Magento
  • Web Hooks
  • Podio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses.

Company Email

hello@dixa.com

Contact No.

Company's Address

Dixa,
Njalsgade 23C
2300 Copenhagen
Denmark

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visual dashboard for sales pipelines
  • Customized, multiple pipeline creation
  • Drag-and-drop deals management
  • Gmail and Outlook Calendar synchronization
  • API access
  • Email tracking (open, clickthrough, download rates)
  • One-click emails and calls
  • Lead capture from web forms and emails
  • Lead validation capabilities
  • Automated contact creation
  • Unlimited, searchable custom fields for contacts
  • Customized web forms
  • Mobile-accessible platform
  • Detailed reports on sales performance and lead validity
  • Access control for user accounts and external lead sources
  • Multi-currency settings

Pricing Info

Pipeline – $35/user/month

  • Pipeline Visual Management
  • Customizable Pipelines
  • Deals
  • Contacts
  • Calendar & Events
  • Calendar Synchronization (Google, Microsoft)
  • Custom fields
  • Teams
  • Files
  • Products
  • API Access
  • One-click email or call
  • Call Tracking & Recording (API)
  • Mobile version access (Msite)

Standard – $55/user/month

  • All Pipeline Plan Features
  • Personal Email
  • Team Email
  • Email tracking (open, click, attachment)
  • Email templates (canned replies)
  • Email Signature
  • Leads IN Management
  • Lead Sources / 3rd parties
  • Custom Web Forms (non-branded)
  • Workflow Automation
  • Leads IN API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Onpipeline offers RESTful API, which allows you to use the platform with third-party applications. Built-in integrations with Google Drive and Mailchimp are also in the works.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A streamlined CRM platform for improving sales productivity through visual management of the sales pipeline and improved lead capturing. The platform allows for customizable dashboards and workflows. Moreover, it cuts down time on lead generation through its automation tools such as automatic contact creation.

Company Email

contact@onpipeline.com

Contact No.

Company's Address

Onpipeline Technology SL
Av. Diagonal 458 2b
Barcelona 08006
Spain

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You don’t want simply a wide range of functionalities and scalable pricing from a reliable CRM Software. Almost as crucial as main features is a top-notch customer support. You want to make sure that if you have any questions about Dixa or Onpipeline, or you struggle with some problems, or perhaps you’ll want to request a specific update or feature useful to your company you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to profit from individual training or at the very least an FAQ you can use.

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