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Compare Dixa vs Jive

What is better Dixa or Jive? Today’s corporations require the top Business Phone Systems product to remain competitive. On this page we help you with buying the best software, by allowing you to evaluate Dixa and Jive down to the very details of their individual offers.

You may also make use of our total scoring values, which rate the software all round quality and performance. Dixa got a 7.7 score, while Jive has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 99% (Dixa) against 97% (Jive). Bear in mind to select the software that best matches your top priorities, not the application with the higher number of features.

In case you you need to quickly decide on the optimal Customer Service Software according to our review team we suggest you try out these solutions: Zendesk, Freshservice, Freshdesk.

Dixa

vs

NOAWARDS
YET

SmartScore™

7.7

User Satisfaction

99%

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Phone, Chat, and Email
  • Call center
  • Contact center
  • VoIP for business
  • Built-in CRM
  • Call distribution and routing
  • Reporting and analytics
  • Team management
  • Customer feedback
  • Integrations

Pricing Info

Dixa offers a simple enterprise pricing structure with five plans:

Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly

  • A single interface for all channels
  • Shopify, Magento, and more integrations
  • Real-time analytics
  • Up to 5 agents

Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • Everything in Essentials
  • Prioritize email and chats with quick responses
  • Quickly answer emails and chats with quick responses
  • Customize to your company branding
  • Up to 50 agents

Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly

  • All essential features
  • Automatic call distribution with IVR
  • Cal recording, voicemail, and callback
  • Internal calls, forwards & transfer calls, barge in
  • Up to 50 agents

Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly

  • Everything in essentials
  • Powerful cross-channel routing
  • prioritize the most important conversation
  • Availability on all channels
  • Up to 50 agents

Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly

  • All Pro features
  • Dedicated customer success manager
  • training
  • access to a direct line to the product team
  • Up to 50 agents

A free demo is available.

Integrations

Dixa integrates with the following applications

  • Shopify
  • Magento
  • Web Hooks
  • Podio

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

British Corner Shop, Interflora, Vital Choice

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses.

Company Email

hello@dixa.com

Contact No.

Company's Address

Dixa,
Njalsgade 23C
2300 Copenhagen
Denmark

Popular Dixa Alternatives

Product Name
Score

Jive

vs

NOAWARDS
YET

SmartScore™

9.0

User Satisfaction

97%

Pricing:

Starting from $19.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Pre-built pages for employee onboarding, sales enablement, HR portal, IT help desk and more
  • Appealing and configurable news page
  • Automatic news streams subscription
  • Jive Daily: Your Jive intranet on the go
  • Jive Chime: Message teams and individuals in real time
  • Jive Circle: Find the people you need in a mobile employee directory
  • Massive integrations with Outlook, Gmail, Box, Google Drive, and more
  • Engagement analytics dashboard
  • Community manager reports
  • Content-level impact metrics
  • Community sentiment analysis
  • Data export service
  • Profiles
  • Blogs
  • Groups
  • Discussions
  • Document collaboration
  • Smart search
  • Events
  • Gorgeous ready-to-use sites and pages for your business users
  • Streamlined administration
  • Enterprise-grade security, ISO 27001:2013 certified

Pricing Info

All standard voice pricing applies to new customers, is billed on a per-device basis, includes all features with unlimited use, and option for no obligation month-to-month account or long-term contract. 24/7 customer and technical support is also offered.

1 – 100 Users – $19.95 – $29.95

100+ Users – Custom pricing

Integrations

Jive integrates with the following business systems and applications:

  • Wrike
  • Workfront
  • Lucidchart
  • LoginRadius
  • Kapost
  • Folloze
  • Oracle Eloqua
  • SocialChorus
  • Bitium
  • Badgeville
  • Atlassian Integration Connectors
  • Gmail
  • Outlook
  • Evernote
  • Google Drive
  • Sharepoint Online
  • Cisco WebEx
  • Jabber
  • Microsoft Skype for Business Online
  • Google Hangouts
  • Salesforce
  • ServiceNow
  • Zendesk
  • Jira

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Lafarge, Schneider Electric, T-Mobile

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Jive is a software tool that gives you one place with everything you need to get your job done. It is packed with innovative tools and functionalities designed to empower businesses to be strategically aligned and help individual employees and teams boost productivity. It also offers integrated mobile apps that keep work teams connected 24/7.

Company Email

sales@jivesoftware.com

Contact No.

Company's Address

325 Lytton Ave Suite 200
Palo Alto, CA 94301
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.7

User Satisfaction

100%

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you choose a service that you believe will be an actual asset for your team you shouldn’t only focus on what professionals have to say about it. Very often personal experience with the service may be different, depending on specific preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick overview of how actual users of Dixa and Jive rate their experience with the product. Our algorithm is based on advanced analysis of product appearances on other websites, social media as well as blogs, so you will receive a complete and credible overview of what other customers think about each product. In this case Dixa got a total satisfaction rating at 99% while for Jive 97% of people say they had a positive experience with it.

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