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Compare Diigo vs Support Hero

What is better Diigo or Support Hero? When choosing the best Knowledge Management Software for your business our recommendation is that you review the features, costs, and other critical info concerning the product and vendor. Here, you can check the similarities and differences between Diigo (overall score at 8.8 and user satisfaction at N/A%) and Support Hero (overall score at 7.7 and user satisfaction at N/A%).

It's also possible to examine their particulars elements, like functions, plans, costs, conditions, etc. What is more, read the terms carefully for information on hidden fees, like, installation, separate support plan, upgrade fees, cloud storage fees, and more.

In the event you need to quickly identify the more reliable Knowledge Management Software according to our experts we recommend you check out one of these solutions: Inkling Knowledge, Remedy Knowledge Management, ServiceNow Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sticky notes
  • Bookmarks
  • Outliner
  • Tags
  • Archived web pages
  • Groups
  • Personal library
  • Highlights

Pricing Info

Diigo offers a straightforward enterprise pricing structure with four plans:

Free – $0

  • With Ads

Standard – $40/year

  • No Ads
  • Unlimited webpage highlights
  • Unlimited PDF highlights
  • Unlimited cloud bookmarks
  • Unlimited cached pages
  • Unlimited image storage
  • Import kindle notes and highlights

Professional – $59/year

  • Everything in Standard
  • Unlimited outliners
  • Unlimited PDF storage

Business – $10/user/month

  • Everything in Professional
  • Admin console dashboard
  • Collaborative PDF annotation
  • Collaborative web annotation
  • Unlimited team library for images, PDF, and webpages

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Diigo integrates with the following applications:

  • Confluence
  • Apiant
  • Send Social Media
  • Bitium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy and intuitive personal knowledge management solution designed for users who read a lot digitally.

Company Email

info@diigo.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Knowledgebase Building
  • Advanced Support Analytics
  • Search Queries Statistics
  • Contextualized Resources
  • Helpdesk Solution Integration
  • Smart Contact Form
  • Support Request Qualification
  • Help Center Embed

Pricing Info

Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.

Small – $49.00/month or $39.00/month/annual billing

  • 1 Admin
  • 1 Language
  • Unlimited Articles
  • Advanced Analytics (7 Days Only)
  • Basic Customization
  • Help Center
  • Knowledgebase
  • Business Hours Support

Medium – $99.00/month or $79.00/month/annual billing

  • All Small Features
  • 3 Admins
  • 2 Languages
  • Unlimited Advanced Analytics
  • Advanced Customization
  • Drift Integration
  • Freshchat Integration
  • Zendesk Chat Integration
  • Support Ticket Deflection
  • Rich Media Support

Large – $199.00/month or $159.00/month/annual billing

  • All Medium Features
  • 8 Admins
  • 4 Languages
  • Kissmetrics Integration
  • Priority Support

Enterprise – request pricing information

  • All Large Features
  • Unlimited Admins
  • Unlimited Languages
  • Salesforce Integration
  • Segment Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kissmetrics, Zemanta, Golf Genius

Integrations

Support Hero has direct integrations with a wide variety of support solutions. The following are only a few examples:

  • Salesforce Desk
  • Zendesk
  • Zendesk Chat
  • Freshdesk
  • UserVoice
  • Intercom
  • Salesforce
  • Segment

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An in-app knowledgebase that educates your users for you to receive less support tickets.

Company Email

contact@supporthero.io

Contact No.

Company's Address

Support Hero, LLC
109 E 17th Street, Suite 420
Cheyenne, WY 82001
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

In the event you continue having second thoughts about which service will perform best for your business it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each product is and how extensive is its online presence.For example, if you check Diigo LinkedIn account you’ll learn that they are followed by 0 people. In case of Support Hero the amount of followers on their LinkedIn page is 76.

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