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Compare Diigo vs ArabDox

What is better Diigo or ArabDox? There are many Knowledge Management Software products available for businesses today. The simplest way to find out which one fits your needs best is to check them side by side. For instance, here you can examine Diigo and ArabDox for their overall score (8.8 vs. 8.1, respectively) or their user satisfaction rating (N/A% vs. N/A%, respectively).

You can even check their functions and pricing stipulations and other useful data below. When matching products make sure you compare their corresponding functions and mark their disparities to get a clearer picture of both deals. Likewise, keep in mind to check secondary features like security, backup, ease-of-use, and helpdesk support.

We realize that not all companies have enough time to examine a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Knowledge Management Software category are: Remedy Knowledge Management, Inkling Knowledge, ServiceNow Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sticky notes
  • Bookmarks
  • Outliner
  • Tags
  • Archived web pages
  • Groups
  • Personal library
  • Highlights

Pricing Info

Diigo offers a straightforward enterprise pricing structure with four plans:

Free – $0

  • With Ads

Standard – $40/year

  • No Ads
  • Unlimited webpage highlights
  • Unlimited PDF highlights
  • Unlimited cloud bookmarks
  • Unlimited cached pages
  • Unlimited image storage
  • Import kindle notes and highlights

Professional – $59/year

  • Everything in Standard
  • Unlimited outliners
  • Unlimited PDF storage

Business – $10/user/month

  • Everything in Professional
  • Admin console dashboard
  • Collaborative PDF annotation
  • Collaborative web annotation
  • Unlimited team library for images, PDF, and webpages

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Diigo integrates with the following applications:

  • Confluence
  • Apiant
  • Send Social Media
  • Bitium

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy and intuitive personal knowledge management solution designed for users who read a lot digitally.

Company Email

info@diigo.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Document Management
  • Document Versioning
  • Document Printing & Emailing
  • Sakhr OCR Integration
  • Arabic Search Integration
  • Microsoft Productivity Solutions Integration
  • Information Clustering
  • Knowledge Replication
  • Data Backups
  • SDK

Pricing Info

ArabDox is a knowledge management solution by Sakhr Software that can capture and retrieve information in Arabic. If you are interested in enhancing the way your organization works with knowledge with this solution, you can request enterprise pricing from the sales unit by phone or email.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bibliotheca Alexandrina, European Commission, Kaspersky Lab

Integrations

ArabDox can integrate with the following systems and types of applications seamlessly:

  • Sakhr OCR
  • Arabic Search Technology
  • Microsoft Productivity Applications

Additionally, ArabDox has powerful SDKs that you can use for enterprise integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A trilingual knowledge management that offers companies the ability to organize information in Arabic, English, and French.

Company Email

sales@sakhr.ae

Contact No.

Company's Address

Sakhr Software
Electra St., Across Al Muroor Road
Mashreq Bank Building, Floor No. 4
Office No. 30, PO. 73143
Abu Dhabi, UAE

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Almost as essential as useful features and customer support level are pricing options made available by Diigo and ArabDox. While pricing should not be the sole aspect it’s definitely a key thing to consider. You should look for a flexible pricing plan that can be matched with your team size and effortlessly scaled up every time your business expands. Be sure that you don’t select packages that include additional tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a practical overview of what it feels like to work with Diigo and ArabDox.

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