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Compare Dialer360 vs Comm100

What is better Dialer360 or Comm100? When comparing Dialer360 and Comm100, it is simple to see which Customer Support Software product is the better option. This ensures that your business can select the most productive and useful software. You can check the specifics, such as available tools, prices, plans offered by each vendor, offer conditions, and more

We also let you check their overall scores to know which one appears to be more suitable. Dialer360 has 8.0 points for overall quality and N/A% rating for user satisfaction; while Comm100 has 8.6 points for overall quality and 98% for user satisfaction. You can also assess which software business is more dependable by sending an an email question to both and see which one replies sooner.

People who are pressed for time or want a Call Center Software suggestion from our team may want to try out these top choices for the current year: RingCentral Contact Center, Zendesk, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Predictive Dialer
  • PCI Compliance
  • TPS/DNC Filtering
  • Recording Portal
  • Display Local Caller ID
  • Agent Status Board
  • WEB Phone
  • Internal Chat

Pricing Info

Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SmartChoice, LinkPro

Integrations

Dialer360 integrates with the following business systems and applications:

  • Eyebeam
  • Zoiper
  • X-Lite
  • Salesforce
  • Pipedrive,
  • Zoho
  • Vtiger
  • Microsoft Dynamics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.

Company Email

contact@dialer360.com

Contact No.

Company's Address

83 Ducie
Manchester
UK

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable Chat Windows
  • Performance Reports
  • Analytics
  • Security & Reliability
  • Rule-Based Chat Allocation & Routing
  • Granular Permission Setting
  • Team Collaboration
  • Supervision
  • CMS Integration
  • E-Commerce Integration
  • Rule-Based Proactive Chat
  • Surveys
  • Easy-to-Search Chat History
  • Multiple Languages
  • Auto-Translation
  • Mobile Optimization
  • Open APIs

Pricing Info

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

G2A, Sears, Toronto, Stanford University, Whirlpool

Integrations

Comm100 Live Chat integrates with the following systems and applications:

  • Salesforce
  • GoToMeeting
  • Joinme
  • Zendesk
  • Cisco
  • Avaya
  • Google Analytics
  • Facebook
  • Google +
  • WordPress
  • Joomla
  • Shopify
  • Magento
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A solution is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their customers in real time.

Company Email

support@comm100.com

Contact No.

Company's Address

Suite 238 – 1027 Davie Street
Vancouver, British Columbia
V6E 4L2 Canada

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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All the data, details and opinions that we presented in this analysis were taken from official company pages, advertising resources available online, real-life experience from real clients as well as our personal everyday use of every solution by a professional reviewer. We do our best to comprehensively study every solution, as a result we not only test it internally, but we also compare our findings with opinions of other users from the SaaS community.

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