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Compare Dezide vs RepRevive

What is better Dezide or RepRevive? You can use our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Dezide earned 7.6 points, while RepRevive earned 8.0 points.

Meanwhile, for user satisfaction, Dezide scored 100%, while RepRevive scored 91%. Information regarding their characteristics, tools, supported platforms, customer service, plus more are given below to give you a more accurate comparison. Remember to get only the features your company needs so you don’t waste resources for features that are unnecessary.

At this time, the most significant services in our Customer Support Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Pricing Info

Please contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nokia, Vestas, HP, Qtel, TDC

Integrations

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Dezide is a guided troubleshooting solution for field service technicians and call center teams.

Company Email

info@dezide.com

Contact No.

Company's Address

Gasværksvej 5, 9000 Aalborg, Denmark

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Easy setup process
  • Integration with Yelp, Google+, TripAdvisor and Facebook
  • Generating a survey landing page with a custom URL
  • In-depth reporting, charts and data visualizations
  • Manage negative feedback privately
  • Share reviews on social media and web
  • Import reviews and social media profiles
  • Sort customer feedback ratings and analyze comments

Pricing Info

RepRevive offers two plans:

Basic: per location pricing of $19/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin

Premium: per location pricing of $39/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin
  • 24/7 review monitoring
  • New review notifications
  • Track all reviews from one place
  • Review reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fuel Pizza

Integrations

RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.

In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing reviews.

Company Email

info@reprevive.com

Contact No.

Company's Address

1000 Music Factory Blvd,
Suite C6, Charlotte, NC 28206

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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Please keep in mind that even though both Dezide and RepRevive may have an excellent range of features each service could be designed for a different business size. If you are analyzing various solutions you may want to pay attention to a company size they are catering to. Specific elements might scale up with no problem for large enterprises but if you have a small or medium company it’s frequently more sensible to refrain paying for complex features that you may never use.

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