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Compare Avaya Aura Call Center Elite vs. Dezide

Getting the best Customer Support Software for your organization is complicated with various functions, options, and offers to consider. But, relying on our review platform will help you to streamline the selection steps by displaying all crucial products in one location. As an illustration, you can compare Dezide and Avaya Aura Call Center Elite for their functions and overall scores, namely, 7.6 and 7.1, respectively. Similarly, you can compare which product has superior general user satisfaction rating: 100% (Dezide) and 100% (Avaya Aura Call Center Elite) to find out which one is the better choice for your business. Don’t simply buy the solution with the cheapest price, but the software that has the best value. People who want to save some time or want a Customer Support Software suggestion from our team might want to take a look at these top choices for this year: Salesforce Essentials, Freshdesk, Zendesk.
Compare

Avaya Aura Call Center Elite

VS

Dezide

VS

Avaya Aura Call Center Elite screenshot Dezide screenshot
Pricing Page

Total Score

Our Score

7.1 ?

Our Score

7.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Easy Links
Types of Customers

Types of Customers

Large Enterprises | Medium Business Large Enterprises | Medium Business
Phone Number

Phone Number

1-866-GO-AVAYA (+45) 9655-7370
Supported Integrations

Supported Integrations

No information available.

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

Languages

Languages

English English
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Mac
List of Features

List of Features

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Dezide FEATURES

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration
Popular Clients

Popular Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River Nokia, Vestas, HP, Qtel, TDC
Pricing Page

Pricing Page

Learn more about Avaya Aura Call Center Elite pricing Learn more about Dezide pricing
Vendor Email

Vendor Email

info@dezide.com
Contact Address

Contact Address

4655 Great America Parkway
Santa Clara, CA 95054
USA
Gasværksvej 5, 9000 Aalborg, Denmark
Available Plans

Available Plans

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Please contact the vendor for a custom quote.

Support Types

Support Types

Phone
Ticket
Phone
Training
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want only a wide set of useful tools and adjustable pricing plans from a well-known Customer Support Software. Almost as important as key features is a top-notch customer support. You want to make sure that when you have any questions about Dezide or Avaya Aura Call Center Elite, or you struggle with some problems, or perhaps you’ll want to ask for a certain update or feature useful to your business you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can profit from personal training or at least an FAQ you can use.