Compare Deskun vs. Zendesk

Buying the most effective Help Desk Software product is all about comparing different solutions and figuring out the top application for your specific needs. Our unique algorythm provides you with a brief look at the general rating of Deskun and Zendesk. For all round quality and performance, Deskun scored 8.0, while Zendesk scored 9.7. On the other hand, for user satisfaction, Deskun earned 100%, while Zendesk earned 98%. Below you can also check their characteristics, terms, plans, etc. to find out which software will be more appropriate for your company. One critical element to assess is if the software allows you to toggle on/off permissions on various types of users to limit the exposure of any sensitive business data. If you would like to quickly find the top Help Desk Software according to our experts we suggest you check out these products: Samanage, Zendesk, Freshdesk.
Compare

Deskun

VS

Zendesk

VS

Deskun screenshot Zendesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.7 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

by quote

$5

Price Scheme

Price Scheme

Monthly payment Free | Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Useful Links
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Supported Integrations

Supported Integrations

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Available Features

Available Features

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
989 Market Street Suite 300
San Francisco, CA 94103
USA
Pricing Details

Pricing Details

Learn more about Deskun pricing Learn more about Zendesk pricing
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email

support@deskun.com support@zendesk.com
Available Plans

Available Plans

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Phone No.

Phone No.

+7-(499)-403-30-35 +1-888-670-4887
Prominent Customers

Prominent Customers

Vodafone, GILT, Shopify, Groupon, Gov. UK
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Popular Alternatives

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QUICK LINKS

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Both Deskun and Zendesk were evaluated by a panel of reliable SaaS experts who conducted a full analysis of all crucial aspects of every product. Their total rating was prepared with unique SmartScore system that gives a separate partial score to every element like: main functionalities, client support, mobile support, security, client satisfaction and reviews in other media. We are aware that useful features are not the only factor important to a company so we make an effort to pay attention to all aspects of a product prior to calculating its final rating.