Compare Deskun vs. Zendesk

If you’re experiencing a difficult time deciding on the best Help Desk Software product for your company, we suggest that you compare and contrast the available software and find out which solution offers more benefits. For instance, here you can review Deskun (overall score: 8.0; user rating: 100%) vs. Zendesk (overall score: 9.5; user rating: 94%) for their overall performance. You can even see which one provides more tools that you need or which has more flexible pricing plans for your current budget constraints. Using a clear table to evaluate their features will significantly increase the chances of obtaining the right product for your company. Pay attention to other factors of the software such as intuitiveness, flexibility, scalability, and pricing options. At this time, the top solutions in our Help Desk Software category are: Freshdesk, Samanage, LiveAgent.
Comparison

Deskun

VS

Zendesk

VS

Deskun screenshot Zendesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

94% ?

Price

Price

by quote

$25

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
One of the leading help desk solutions trusted by over 40,000 organization worldwide to raise productivity, lower costs, and increase customer satisfaction.
Easy Links
Vendor Email

Vendor Email

support@deskun.com support@zendesk.com
Popular Clients

Popular Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK
Pricing Details

Pricing Details

Learn more about Deskun pricing Learn more about Zendesk pricing
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Features

Features

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Contact Address

Contact Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
989 Market Street Suite 300
San Francisco, CA 94103
USA
Pricing Info

Pricing Info

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

Zendesk is a cloud hosted help desk solution available in five SMB and enterprise subscription plans. Give the details a look, and select the best plan for your company:

Essential – $5/agent/month

  • Email & social channels
  • Basic knowledge base
  • Web Widget & Mobile SDK

Team – $19/agent/month

  • All features from the Essential plan
  • Branded customer portal
  • Business rules

Professional – $49/agent/month

  • All features from the Team plan
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
  • Performance Dashboards

Enterprise – $99/agent/month

  • All features from the Professional plan
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Machine learning

Elite – $199/agent/month

  • All features from the Enterprise plan
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
Phone Number

Phone Number

+7-(499)-403-30-35 +1-888-670-4887
Supported Integrations

Supported Integrations

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram

Zendesk integrates with the following business systems and applications:

  • 123Contact Form
  • 3CLogic
  • AgileCRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cart 66
  • Cisco DTK
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • SAP Business One
  • WordPress
  • Zopim Chat
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that while both Deskun and Zendesk may have an excellent set of features each product might be aimed at a different company size. If you are studying different apps you may want to pay attention to a business size they are meant for. Specific functionalities may scale up well for large enterprises but if you have a small or medium business it’s often better to refrain paying for complex features that you may never use.