Compare Deskun vs. ZendeskBuying the most effective Help Desk Software product is all about comparing different solutions and figuring out the top application for your specific needs. Our unique algorythm provides you with a brief look at the general rating of Deskun and Zendesk. For all round quality and performance, Deskun scored 8.0, while Zendesk scored 9.7. On the other hand, for user satisfaction, Deskun earned 100%, while Zendesk earned 98%. Below you can also check their characteristics, terms, plans, etc. to find out which software will be more appropriate for your company. One critical element to assess is if the software allows you to toggle on/off permissions on various types of users to limit the exposure of any sensitive business data. If you would like to quickly find the top Help Desk Software according to our experts we suggest you check out these products: Samanage, Zendesk, Freshdesk.
|Monthly payment||Free | Monthly payment | Annual Subscription|
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
|Types of Support|
Types of Support
Deskun integrates with the following business systems and applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
|English||English, Dutch, Polish, Turkish, Swedish|
| Goncharnaya 10|
| 989 Market Street Suite 300|
San Francisco, CA 94103
|Learn more about Deskun pricing||Learn more about Zendesk pricing|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Vodafone, GILT, Shopify, Groupon, Gov. UK|
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Both Deskun and Zendesk were evaluated by a panel of reliable SaaS experts who conducted a full analysis of all crucial aspects of every product. Their total rating was prepared with unique SmartScore system that gives a separate partial score to every element like: main functionalities, client support, mobile support, security, client satisfaction and reviews in other media. We are aware that useful features are not the only factor important to a company so we make an effort to pay attention to all aspects of a product prior to calculating its final rating.