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Compare Deskforce vs Helpjuice

What is better Deskforce or Helpjuice? You have such a huge number of Customer Support Software alternatives in today’s market that choosing the right product can be overwhelming. On our comparison page, we let you evaluate the features, pricing terms, available plans, and more details of Deskforce and Helpjuice.

You can also examine their score (8.0 for Deskforce vs. 8.6 for Helpjuice) and user satisfaction level (N/A% for Deskforce vs. 100% for Helpjuice). The scores and ratings present you with a general idea how both these software products perform. Moreover, make sure if the application can integrate with your current business apps to guarantee greater productivity.

Our experts made sure to prepare reviews of all popular Call Center Software products available on the market, but among them these three caught our special attention: Zendesk, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Pricing Info

Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CallQuall

Integrations

Deskforce integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics
  • Zendesk
  • Zoho
  • Bitrix
  • SugarCRM
  • HighRise
  • Vtiger
  • Zurmo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.

Company Email

info@deskforce.com

Contact No.

Company's Address

Tzeret 15, Jerusalem
Israel

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $55

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced analytics
  • Auto-updates
  • Collaboration
  • Content library
  • Content repository
  • Custom branding
  • Customization tools
  • Dashboard
  • Data management
  • Document management
  • Document tagging
  • Full text search
  • Knowledge base
  • Self-learning
  • Self-service portal
  • Set user permissions
  • Smart instant search
  • Tags & keywords
  • Track activity
  • Visual analytics

Pricing Info

Helpjuice offers a 14-day free trial and four enterprise pricing packages:

Basic Plan – $55/month

  • 2,000 searches
  • 2 collaborators/users
  • Basic Customization (you can use themes, but cannot edit HTML/CSS)

Business Plan – $199/month

  • 9,000 searches
  • 30 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support

Scale Plan – $249/month

  • 20,000 searches
  • 60 collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99 % uptime SLA

Enterprise Plan – By quote

  • Unlimited searches
  • Unlimited collaborators/users
  • Multiple roles
  • Advanced analytics
  • Basic customization
  • Advanced customization
  • Single sign on
  • 24/7 support
  • Internal knowledge base
  • Internationalization
  • 99% uptime SLA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stanford University, Walmart, MoneyGram, Bitpay

Integrations

Helpjuice integrates with the following business systems and applications:

  • Intercom
  • Shopify
  • Squarespace
  • WordPress
  • Olark

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases.

Company Email

support@helpjuice.com

Contact No.

Company's Address

211 East 7th Street, Suite 620
Austin, TX 78701
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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In the event you are still having doubts about which service will work best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular a given app is and how extensive is its online presence. For example Deskforce Twitter profile has currently 6 followers. At the same time Helpjuice Twitter is followed by 706 people.

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