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Compare Deskero vs Shape Legal

What is better Deskero or Shape Legal? To make sure you acquire the most useful and productive CRM Software for your firm, you need to compare products available on the market. For instance, here you can match Deskero’s overall score of 8.0 against Shape Legal’s score of 8.5. You may also compare their general user satisfaction: Deskero (N/A%) vs. Shape Legal (98%).

In addition, you can assess their strengths and weaknesses feature by feature, including their terms and conditions and rates. By comparing products you are more likely to choose the best software for your needs. It goes without saying you must understand your particular requirements to realize which service meets those needs.

Those of you who are pressed for time or need a Help Desk & Ticketing Software suggestion from our team may want to examine these top choices for the current year: Freshservice, Vision Helpdesk, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $4

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Streamlined workflows
  • Email, social media and SMS support
  • Single-click response
  • Chat session to ticket conversion
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
  • Analytics and Reports

Pricing Info

Deskero offers the following basic and enterprise pricing packages:

Start– $4/agent/month (Monthly and Annual Billing)

  • Free for the first agent
  • Email ticketing
  • Public web portal
  • Knowledge base
  • Multi-language
  • Basic branding

Grow – $12/agent/month or $9/agent/month (Annual Billing)

  • All Start features
  • Social network ticketing
  • Automatic assignment
  • Live Chat
  • Desktop notifications
  • Full APIs

Business– $30/agent/month or $25/agent/month (Annual Billing)

  • All Grow features
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automations)

Business – $120/agent/month or $90/agent/month (Annual Billing)

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TotalErg, ROBO 6K, MyParking.IT

Integrations

Deskero integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • Outlook 365
  • MySMS
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels

Company Email

support@deskero.com

Contact No.

Company's Address

Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $79.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead and account management
  • Document management
  • Lead distribution and scoring
  • Team analytics
  • Task scheduling
  • Time tracking/activity logs
  • Customizable industry workflows
  • Email integration with Gmail and Outlook
  • Drip campaign automation
  • Custom email templates
  • Internal chat/instant messaging
  • Role-based permissions
  • IP whitelisting and restrictions
  • Tracking of campaigns and sales
  • eSignature solutions
  • Cloud phone calling (with recording and monitoring)
  • Cloud voicemail
  • API customization
  • Webhooks
  • Customer portal

Pricing Info

Shape has one paid plan, with all features unlocked. It’s a recurring monthly payment of $79.95, with no annual subscription.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Star Financial, Assent Mortgage

Integrations

Shape currently integrates with several tools:

  • MailChimp
  • G Suite
  • Outlook
  • BombBomb
  • Zapier
  • Twilio
  • Ytel
  • MailGun
  • SendGrid
  • Floify
  • Encompass
  • Calyx Point
  • QuickBooks Online
  • Stripe
  • Authorize.net
  • PayTrace

Shape has an API that you can scale to your own business needs. Visit their official website or contact their technical support for detailed instructions.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM software ideal for legal businesses no matter the size, with scalable solutions and everyday task automation.

Company Email

support@setshape.com

Contact No.

Company's Address

Shape Software, LLC
9070 Irvine Center Drive, Suite #140
Irvine, CA 92618
USA

Almost as essential as functionalities and user support responsiveness are pricing options given by Deskero and Shape Legal. Although cost should not be a deciding aspect it’s surely an important thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and easily scaled up when your team expands. Be sure that you don’t select plans that include extra tools that you won’t find useful and always try to contact with the vendor directly because big companies can frequently benefit from discounts. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and gives you a solid overview of what it feels like to work with Deskero and Shape Legal.

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