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Compare DealerCenter vs LiveAgent

What is better DealerCenter or LiveAgent? Examining products to get the best CRM Software does not always have to be hard. On our review platform, you can easily match DealerCenter and LiveAgent and right away analyze their differences. We allow you to check their features, supported devices, level of support, costs, terms, and many more.

You can even compare their overall score (8.5 for DealerCenter vs. 9.4 for LiveAgent) and overall customer satisfaction level (100% for DealerCenter vs. 99% for LiveAgent). Devote time to examine your leading alternatives and determine which one is best for your company. You should also consider the software company’s credibility; can they be relied upon and will they still be operating a few years from now?

In the event you have to quickly find the optimal CRM Software according to our experts we suggest you examine these services: Freshsales, Salesforce CRM, HubSpot CRM.

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SmartScore™

8.5

User Satisfaction

100%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dealer management system
  • Inventory management
  • CRM
  • Online marketing
  • Booking services
  • Credit report services
  • Vehicle history reports
  • Buy Here Pay Here (BHPH)

Pricing Info

DealerCenter offers a detailed pricing plan for each of its modules billed monthly:

Dealer management system

  • Fast DMS @ $60
  • CRM @ $65
  • BHPH @ $50
  • QuickBooks @ $40

Online marketing

  • Dealer site @ $70
  • Online Ad post @ $25

Booking services

  • NADA @ $40
  • Kelley Blue Book (KBB) @ $40
  • Black Book (BB) @ $40

Credit Report Services

  • Experian Bundle @ $3.48
  • Experian profile summary @ $0.15
  • Experian direct check @ $0.25
  • Precise ID w/KIQ @ $2.00
  • Equifax Bundle @ $4.95
  • TransUnion Bundle @ $4.40
  • TransUnion credit summary @ $0.25

Vehicle history reports

  • Autocheck ful report @ $10
  • Autocheck unlimited @ quote based
  • NMVTIS @ $0.25

Sales contracts and forms

  • Bank plain paper contracts @ $3.00
  • Form library @ free

Integrations

DealerCenter integrates with the following business systems and applications:

  • QuickBooks
  • Equifax
  • Manheim
  • eBay motor
  • Carfax
  • Craiglist
  • TransUnion
  • Rout one
  • SiriusXm
  • Vantiv
  • Dealertrack

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

7th street autosales, Texas car store, Skyline imports Fiar exchange auto sales trevinos auto mart, desert motors

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-inclusive, cloud-based dealer management system that includes a dealer CRM, dealer management system, and an autodealer software.

Company Email

Contact No.

Company's Address

DealerCenter
Los Angeles, California
USA

SmartScore™

9.4

User Satisfaction

99%

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

Popular LiveAgent Alternatives

Please note that even though both DealerCenter and LiveAgent may have a top quality array of features each solution could be designed for a different business size. If you are comparing features you should give some attention to a business size they are meant for. Some functionalities may scale up effectively for large enterprises but if you own a small or medium company it’s often more sensible to refrain paying for complex features that you may never actually use.

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