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Compare DataKnowl vs Vision Helpdesk

What is better DataKnowl or Vision Helpdesk? Examining products to get the best CRM Software does not always have to be complicated. On our review platform, you can easily match DataKnowl and Vision Helpdesk and quickly see their unique elements. We allow you to examine their features, supported devices, support service, pricing, terms, plus more.

It's also possible to assess their overall score (8.0 for DataKnowl vs. 9.2 for Vision Helpdesk) and overall customer satisfaction level (100% for DataKnowl vs. 99% for Vision Helpdesk). Devote time to review your leading choices and determine which one is best for your company. Likewise, you must consider the vendor’s background; are they reliable and will they still be operating in the future?

We are aware that not all businesses have enough time to test a wide range of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Service Software category are: Freshdesk, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Center
  • Support Ticket System
  • Live Support Chat
  • Customer Portal
  • Knowledge Base
  • Voice
  • Web
  • Email
  • SMS
  • Social
  • IP Messaging
  • Video
    Chat Platforms

Pricing Info

DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.

Starter – Free

  • Up to 3 Agents
  • Unlimited Channels
  • Web Widget
  • Unified Communication (100 minutes per month)
  • CRM included (1 Workgroup, max 3,000 contacts)
  • Ticket System included
  • Telephony (Voice essential, max 1 phone number)
  • Self-service, Email support

Standard – $8/month

  • All Starter features
  • Unlimited Agents
  • Unified Communication (250 minutes per month)
  • CRM included (1 Workgroup, max 10,000 contacts)
  • Telephony (Voice essential, max 3 phone numbers)

Advanced – $25/month

  • All Standard features
  • Unified Communication included (1,000 min/mo)
  • CRM included (1 Workgroup, max 50,000 contacts)

Enterprise – $49/month

  • All Advanced features
  • Unified Communication included (2,000 min/mo)
  • CRM included (3 Workgroups, max 100,000 contacts)
  • Self-service, Email, Phone support

Plus – $89/month

  • All Enterprise features
  • Unified Communication included (unlimited min/mo)
  • CRM included (10 Workgroups, unlimited contacts)
  • Self-service, Email, Phone support

Other plans and pricing options are also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.

Company Email

contacts@dataknowl.com

Contact No.

Company's Address

Complexity Intelligence, LLC
533 Airport Boulevard, Suite 400
Burlingame CA, 94010
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

The software examined on this page are merely a sliver of our entire CRM Software category and you should keep in mind that there could be more desirable services available. If you would like to guarantee you make the best possible choice for your business we strongly suggest that you test more services first. You can also consider to check out our top 10 CRM Software list to see which services are currently the best ones and dominate the market.

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