What is better DataKnowl or ServiceGuru? When you need a competent CRM Software product for your company you must take time to assess various solutions. It doesn’t have to be tricky, and can be as simple as matching their functionalities in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can find DataKnowl’s overall score of 8.0 and compare it against ServiceGuru’s score of 8.0; or DataKnowl’s user satisfaction level at N/A% versus ServiceGuru’s N/A% satisfaction score.
The assessment can help you spot the good and bad points of each software, and choose which fits you requirements better. Aside from the main features, the solution which is simple and intuitive is always the better choice.
We realize that not all businesses have enough time to scrutinize dozens of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Service Software category are: Freshdesk Omni, Freshdesk, Salesforce Service Cloud.
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
A customer service review management platform that comes as a kiosk and can be set up in strategic locations where customer traffic is heavy, enabling them to leave feedback and reviews on products, services, venue, and other topics that are relevant to business operations and customer satisfaction.
When you pick a solution that you believe will be an actual asset for your company you shouldn’t simply focus on what experts have to say about it. In many cases individual experience with the product may be different, depending on your own preferences and needs. This is why in our reviews we also give our User Satisfaction Rating for every product to give you a quick impression of how real users of DataKnowl and ServiceGuru estimate their experience with the software. Our algorithm is based on complex analysis of product mentions on other sites, social media as well as blogs, so you will obtain a full and credible picture of what other users think about every product. In this example DataKnowl got a total satisfaction rating at N/A% while for ServiceGuru N/A% of users express they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
