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Compare DataKnowl vs Gladly

What is better DataKnowl or Gladly? The ideal CRM Software is a product that can tackle your company’s unique demands. It is possible to find which option works really with your company if you compare a wider range of products before you decide which one is the best.

For instance, DataKnowl and Gladly are scored at 8.0 and 7.4, respectively, for overall quality and performance. Likewise, DataKnowl and Gladly have a user satisfaction rating of 100% and 95%, respectively, which shows the general response they get from customers. Even better, talk to a regular client of the software and ask for their feedback concerning the software in question.

Those of you who are pressed for time or need a Customer Service Software suggestion from our team might want to try out these top choices for the current year: Freshdesk, Freshservice, Zendesk.

DataKnowl

vs
FREE TRIALVISIT WEBSITE

Gladly

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ASK VENDOR A QUESTION

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

FREE TRIALVISIT WEBSITE

DataKnowl

vs
FREE TRIALVISIT WEBSITE

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Center
  • Support Ticket System
  • Live Support Chat
  • Customer Portal
  • Knowledge Base
  • Voice
  • Web
  • Email
  • SMS
  • Social
  • IP Messaging
  • Video
    Chat Platforms

Pricing Info

DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.

Starter – Free

  • Up to 3 Agents
  • Unlimited Channels
  • Web Widget
  • Unified Communication (100 minutes per month)
  • CRM included (1 Workgroup, max 3,000 contacts)
  • Ticket System included
  • Telephony (Voice essential, max 1 phone number)
  • Self-service, Email support

Standard – $8/month

  • All Starter features
  • Unlimited Agents
  • Unified Communication (250 minutes per month)
  • CRM included (1 Workgroup, max 10,000 contacts)
  • Telephony (Voice essential, max 3 phone numbers)

Advanced – $25/month

  • All Standard features
  • Unified Communication included (1,000 min/mo)
  • CRM included (1 Workgroup, max 50,000 contacts)

Enterprise – $49/month

  • All Advanced features
  • Unified Communication included (2,000 min/mo)
  • CRM included (3 Workgroups, max 100,000 contacts)
  • Self-service, Email, Phone support

Plus – $89/month

  • All Enterprise features
  • Unified Communication included (unlimited min/mo)
  • CRM included (10 Workgroups, unlimited contacts)
  • Self-service, Email, Phone support

Other plans and pricing options are also available.

Learn more about DataKnowl pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.

Company Email

contacts@dataknowl.com

Contact No.

800-592-893

Company's Address

Complexity Intelligence, LLC
533 Airport Boulevard, Suite 400
Burlingame CA, 94010
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score
Yotpo Alternative
Yotpo Alternatives 9.2
Copper Alternative
Copper Alternatives 9.2
Gincore Alternative
Gincore Alternatives 8.0
CRMThread Alternative
CRMThread Alternatives 8.0
Firepoint Alternative
Firepoint Alternatives 8.0

Gladly

vs
overview of Gladly ASK VENDOR A QUESTION

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Strike Up a Conversation on any Channel
  • Teamwork
  • Create and Assign Tasks
  • Set Alerts and Due Dates
  • Analyze Data and Suggest Answers to Issues
  • Customer Centric
  • Information at Fingertips
  • Connect Customers with the Right Agents
  • Understand Customers and their Preferences
  • Open APIs
  • One-Key Resolution
  • Straightforward Interface
  • Inspired by Messaging Apps
  • Real-Time Data, Insights, and Analytics
  • Liveboards
  • Reports
  • Global Search

Pricing Info

Gladly’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Learn more about Gladly pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JetBlue

Integrations

Gladly supports integration with Avaya, Cisco, and other business communications systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.

Company Email

Contact No.

+1-650-4935525

Company's Address

201 California Street, Suite 1300
San Francisco, CA 94111
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score
Scoro Alternative
Scoro Alternatives 8.8
Salesforce Partner Relationship Management Alternative
Salesforce Partner Relationship Management Alternatives 8.8
Batchbook Alternative
Batchbook Alternatives 8.6
Spin CRM Alternative
Spin CRM Alternatives 8.0
Customer Thermometer Alternative
Customer Thermometer Alternatives 7.6

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

FREE TRIALVISIT WEBSITE

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls
Learn more about Freshdesk pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

+1 (866) 832-3090

Company's Address

311 California Street
San Francisco, CA 94104
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score
Salesforce LiveMessage Alternative
Salesforce LiveMessage Alternatives 8.9
HelpOnClick Alternative
HelpOnClick Alternatives 8.4
WhosOn Alternative
WhosOn Alternatives 8.2
Uservoice Alternative
Uservoice Alternatives 8.1
FixMe.IT Alternative
FixMe.IT Alternatives 8.0

The solutions examined on this page are only a small part of our entire CRM Software category and you should keep in mind that there could be more desirable options out there. If you want to make sure you make the best possible choice for your business we strongly urge you to test more services first. You can also consider to consult our top 10 CRM Software ranking to find out which products are currently the highest-rated ones and leaders in the market.

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