What is better DataKnowl or Gainsight? The perfect CRM Software is a program that can deal with your company’s specific needs. It is possible to find which solution works really with your enterprise if you assess numerous products before you decide which one is the best.
For example, DataKnowl and Gainsight are scored at 8.0 and 7.8, respectively, for overall quality and performance. Similarly, DataKnowl and Gainsight have a user satisfaction rating of N/A% and N/A%, respectively, which shows the general response they get from customers. Moreover, get in touch with a regular user of the software and solicit their comments concerning the software in question.
We are aware that not all companies have the time to examine a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Service Software category are: Freshdesk, Salesforce Service Cloud, Freshdesk Omni.
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Gainsight combines data from various sources of customer intelligence and analyzes this data to prioritize and automate smart customer success actions.
Both DataKnowl and Gainsight were tested by a team of reliable SaaS experts who conducted a thorough examination of all core aspects of each service. Their final rating was prepared using our unique SmartScore algorithm which gives a separate partial score to every factor including: main features, customer support, mobile device support, security, client satisfaction as well as media presence. We realize useful features are not the only thing important to a business so we make an effort to pay attention to all aspects of a service before calculating its final score.
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