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Compare Zoho Desk vs. CustomerICare

We are here to simplify the whole process of assessing CRM Software products for you. For example, on this page you can check the overall performance of CustomerICare (7.0) and compare it with the overall performance of Zoho Desk (8.8). You may also match their overall user satisfaction rating: CustomerICare (85%) vs. Zoho Desk (100%). Furthermore, research their features thoroughly to check which product can better address your company’s needs. In general, any business solution should allow you to comfortably check the big picture, at the same time offering you easy access to the details. Currently, the best services in our CRM Software category are: Freshdesk, Freshsales, HubSpot CRM.
Product

Zoho Desk

VS

CustomerICare

VS

Zoho Desk screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

Free

$22

Pricing Model

Pricing Model

Free | Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Plans

Pricing Plans

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Languages

Languages

English English
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

+1-877-834-4428 8943048148
Available Integrations

Available Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about Zoho Desk pricing Learn more about CustomerICare pricing
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Features

Features

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Email Address

Email Address

sales@zohocorp.com sales@customericare.com
Prominent Customers

Prominent Customers

CoffeeRocket, WesTel International, Hibner Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and Zoho Desk were reviewed by a team of reliable B2B experts who carried out a full analysis of all core aspects of each software. Their final score was prepared with unique SmartScore system which calculates an individual partial score to every component including: main features, customer support, mobile support, security, client satisfaction and market presence. We are aware that useful features are not the only thing crucial to a business so we make sure we pay attention to all facets of a solution before giving it a final score.