Compare CustomerICare vs. Zoho Assist

If you want to have a convenient way to learn which Customer Support Software product is better, our exclusive algorythm gives CustomerICare a score of 7.0 and Zoho Assist a score of 8.5 for all round quality and performance. Moreover, CustomerICare is rated at 85%, while Zoho Assist is rated 98% for their user satisfaction level. You can also compare their product details, including features, tools, options, plans, costs, and much more. See if the software lets you to customize some of its processes to guarantee the app matches your own business workflows. We know that not all businesses have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.



Zoho Assist


CustomerICare screenshot Zoho Assist screenshot

Our Score

Our Score

7.0 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

98% ?




Price Scheme

Monthly payment | Quote-based Freemium

Full Review

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
Advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Zoho Assist has three plans in their offer.

Lifetime free plan: for one technician and one unattended computer

  • Unlimited number of sessions with unlimited duration
  • Remote control
  • Instant chat
  • Multi-monitor navigation
  • Desktop plug-in
  • Clipboard sharing
  • iPad app.

For companies wishing to involve more people and to share file, there are 2 paid professional plans:

  • Professional plan: with unattended access for $12/month/25 computers
  • Professional plan: with remote support fot $24/month/technician

Both professional plans encompass all features from the free plan, together with:

  • File transfer
  • Customer widgets
  • Re-branding
  • User management
  • Two-way screen sharing
  • Session reporting
  • Grouping
  • Search and sort computers
  • Remote restart

Support Types

Phone Live Support
Live Support

Contact No.

8943048148 1 877 834 4428

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics


CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Zoho Assist FEATURES

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports

Contact Email

Available Devices

Windows Mobile

Pricing Page

Learn more about CustomerICare pricing Learn more about Zoho Assist pricing

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

Languages Supported

International International

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Popular Alternatives


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Almost as essential as features and user support responsiveness are pricing packages provided by CustomerICare and Zoho Assist. Even though pricing should not be a deciding element it’s without a doubt a key thing to think about. You should count on a flexible pricing plan that can be matched with your team size and painlessly scaled up every time your team grows. Make sure you don’t opt for plans that include additional functionalities that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can frequently count on discounts. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a useful experience that doesn’t need you to pay any money and gives you a practical overview of what it’s like to work with CustomerICare and Zoho Assist.