Compare Yonyx vs. CustomerICare

When you need a competent Customer Support Software product for your enterprise you must remember to evaluate different alternatives. It doesn’t have to be complicated, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can find CustomerICare’s overall score of 7.0 and compare it against Yonyx’s score of 7.0; or CustomerICare’s user satisfaction level at 85% versus Yonyx’s 100% satisfaction score. The comparison will allow you to see the pros and cons of each application, and decide which matches your requirements better. Aside from the main features, the application which is simple and intuitive is always the better choice. In case you you would like to quickly locate the more reliable Customer Support Software according to our review team we suggest you take a look at one of these solutions: Freshdesk, LiveAgent, Samanage.
Product

Yonyx

VS

CustomerICare

VS

Yonyx screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$6

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Company's Address

Company's Address

Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about Yonyx pricing Learn more about CustomerICare pricing
Integrations

Integrations

Yonyx integrates with the following business systems and applications:

  • Zendesk
  • Microsoft Dynamics CRM
  • Freshdesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • NetSuite
  • Oracle RightNow Contact Center Experience
  • ServiceNow
  • Oracle Service Cloud
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Plans

Pricing Plans

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Languages

Available Languages

USA, UK, Canada, International International
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

866-289-7071 8943048148
Contact Email

Contact Email

sales@yonyx.com sales@customericare.com
Prominent Clients

Prominent Clients

Fonality, Mailstreet, McNally, Apptix Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Features

Features

Yonyx FEATURES

  • Authoring
  • Internal Use
  • External Use
  • Analytics & Management Reports
  • Publishing
  • User & Guide Administration
  • APIs

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone
Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both CustomerICare and Yonyx may have an outstanding range of features every solution may be created for a different business size. If you are studying different apps you should give some attention to a company size they are aimed at. Certain elements could scale up efficiently for big enterprises but if you own a small or mid-sized business it’s frequently better to stay away from paying for advanced features that you may never actually use.