Compare Yonyx vs. CustomerICare

Specific companies require different types of Customer Support Software. To understand well which service meets your requirements, consider comparing various alternatives feature by feature an taking into consideration their conditions and prices. Similarly, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system. The results are: CustomerICare (7.0) vs. Yonyx (7.0) for overall quality and functionality; CustomerICare (85%) vs. Yonyx (100%) for user satisfaction rating. Check out their high and weaker points and find out which software is a better choice for your company. A simple, practical tip is to note down the pros and cons of both solutions side by side and see which app is better. We realize that not all people have the time to try out dozens of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Samanage, Freshdesk.
Software

Yonyx

VS

CustomerICare

VS

Yonyx screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

$6

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Vendor's Address

Vendor's Address

Yonyx, Inc.
640 W. California Avenue, Suite 210
Sunnyvale, CA 94086, USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

Yonyx FEATURES

  • Authoring
  • Internal Use
  • External Use
  • Analytics & Management Reports
  • Publishing
  • User & Guide Administration
  • APIs

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about Yonyx pricing Learn more about CustomerICare pricing
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Cost Details

Cost Details

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Integrations

Integrations

Yonyx integrates with the following business systems and applications:

  • Zendesk
  • Microsoft Dynamics CRM
  • Freshdesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • NetSuite
  • Oracle RightNow Contact Center Experience
  • ServiceNow
  • Oracle Service Cloud
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor Email

Vendor Email

sales@yonyx.com sales@customericare.com
Languages

Languages

English English
Popular Customers

Popular Customers

Fonality, Mailstreet, McNally, Apptix Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Support

Customer Support

Phone
Training
Phone Live Support
Phone No.

Phone No.

866-289-7071 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and Yonyx against each other. Even though reliable functionalities, cost and customer experience are all important and should be taken into account when making a final choice, you should also check out the recognition and awards claimed by each service. In many cases a less popular product may turn out to be a good choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that in spite of limited market presence it’s a significant rival to the services that dominate the market.