Compare Xsellco Feedback vs. CustomerICare

It’s a good idea to use our scoring system to give you a general idea which CRM Software product is more suitable for your business. For overall product quality, CustomerICare received 7.0 points, while Xsellco Feedback received 9.0 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Xsellco Feedback scored 100%. Information regarding their characteristics, tools, supported platforms, customer service, plus more are given below to provide you with a more precise assessment. Remember to choose only the features your business requires to avoid wasting cash for functions which are redundant. At the moment, the best services in our Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
Software

Xsellco Feedback

VS

CustomerICare

VS

Xsellco Feedback screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$49

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Xsellco is another member of the company's sales productivity suite, this one in charge of feedback solicitation for the right product at the right time.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Popular Clients

Popular Clients

MicksGarage, Suzuki, Shark, Lighting Supply Group Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Address

Contact Address

280 Madison Avenue #912 - 9th Floor
New York, NY 10016
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, France International
Pricing Details

Pricing Details

Learn more about Xsellco Feedback pricing Learn more about CustomerICare pricing
Available Plans

Available Plans

Xsellco Feedback offers several payment plans to choose from, depending on whether you’re interested in managing a small team, or looking to purchase an enterprise pricing plan for a large business. For each plan, you can benefit from the company’s free 14-day trial, and examine its features in advance. Here are the details of each plan:

Basic Plan – $49/month (billed annually)

  • 5,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email

Professional Plan – $99/month (billed annually)

  • 25,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone

Premium Plan – $199/month (billed annually)

  • 60,000 Feedback Requests
  • Unlimited marketplaces
  • Automated feedback requests
  • Templates and SmartTags
  • Seller and product reviews
  • Negative feedback management
  • Coordinate intelligent request schedules
  • Feedback report analytics
  • Sales Dashboard
  • Support by email, phone, live chat

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Integrations

Integrations

Xsellco Feedback integrates with the following business systems and applications:

  • Amazon
  • eBay
  • Trustpilot
  • Xsellco Helpdesk
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone No.

Phone No.

+1 917-688-2333 8943048148
Available Features

Available Features

Xsellco Feedback FEATURES

  • Automated feedback requests for all web channels
  • Multichannel feedback tool
  • Google Seller ratings for your search results
  • Full compliance with marketplaces’ feedback policies
  • Intelligent targeting of products that sell well
  • Blacklisting customers with negative feedback history
  • Sending feedback requests only to on-time deliveries
  • Integration with Xsellco Helpdesk
  • Intelligent timing of request delivery
  • Customized emails
  • SmartTags and personalized requests
  • A/B testing
  • Follow Up emails
  • Attachments
  • Rewards for returning customers
  • Measuring performance and reporting
  • Star Scores
  • Positive feedback ratings
  • Fast reactions to negative feedback

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor Email

Vendor Email

support@xsellco.com sales@customericare.com
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both CustomerICare and Xsellco Feedback may offer an excellent array of features every software may be created for a different company size. If you are studying different apps you should give some attention to a business type they are aimed at. Certain functionalities might scale up well for big enterprises but if you have a small or medium business it’s usually better to avoid paying for advanced functionalities that you may never use.