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Compare WSDesk vs. CustomerICare

Finding the right Customer Support Software product is as straightforward as assessing the solid and weak characteristics and terms offered by CustomerICare and WSDesk. Here you can also match their general scores: 7.0 for CustomerICare vs. 8.0 for WSDesk. Or you can verify their general user satisfaction rating, 85% for CustomerICare vs. N/A% for WSDesk. We suggest that you take some time to study their differences and figure out which one is the better option for your business. Moreover. don’t forget to consider your company’s or industry’s special situation, for example, a multilingual software for a global staff or a mobile platform to help you work in the field. Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshdesk, Zendesk.
Compare

WSDesk

VS

CustomerICare

VS

WSDesk screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

85% ?

Pricing

Pricing

$89

$22

Pricing Model

Pricing Model

Free | One-time payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

WSDesk is a ticketing platform that enables businesses to transform their WordPress eCommerce website or online store to a web-based support desk.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Support Types

Support Types

Ticket
Phone Live Support
Languages Supported

Languages Supported

English English
Contact Address

Contact Address

No-1AAC-214, 1st Floor, East of NGEF Layout, 1st AA Cross]
Kasturi Nagar, Bengaluru, Karnataka 560043
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about WSDesk pricing Learn more about CustomerICare pricing
Pricing Plans

Pricing Plans

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

WSDesk integrates with the following business systems and applications:

  • WooCommerce
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone Number

Phone Number

8943048148
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

WSDesk FEATURES

  • Simple Interface
  • Create Tags, Labels, Ticket Fields, etc.
  • Auto-Tagging
  • Auto-Assigning
  • Auto-Suggestion
  • Email Support
  • Backup and Restore

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Email

Contact Email

support@wsdesk.com sales@customericare.com
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services compared on this page are merely a small part of our full Customer Support Software category and you should take into account that there may be more reliable services available. If you want to ensure you make the optimal decision for your company we definitely urge you to analyze more solutions first. It may also be a good idea to study our top 10 Customer Support Software ranking to see which products are now the highest-ranking ones and leaders in the market.