Compare WSDesk vs. CustomerICare

Finding the appropriate Customer Support Software product is as straightforward as comparing the strong and poor functions and terms offered by CustomerICare and WSDesk. Here you can also match their overall scores: 7.0 for CustomerICare vs. 8.0 for WSDesk. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. N/A% for WSDesk. We suggest that you put some effort and review their differences and decide which one is the better alternative for your business. Likewise, keep in mind to consider your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile app to help you work in the field. At the moment, the top services in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Product

WSDesk

VS

CustomerICare

VS

WSDesk screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

85% ?

Cost

Cost

$89

$22

Pricing Model

Pricing Model

Free | One-time payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

WSDesk is a ticketing platform that enables businesses to transform their WordPress eCommerce website or online store to a web-based support desk.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Support

Available Support

Ticket
Phone Live Support
Languages Supported

Languages Supported

USA, UK, Canada, International International
Contact Phone

Contact Phone

8943048148
Company Email

Company Email

support@wsdesk.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about WSDesk pricing Learn more about CustomerICare pricing
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Features

Available Features

WSDesk FEATURES

  • Simple Interface
  • Create Tags, Labels, Ticket Fields, etc.
  • Auto-Tagging
  • Auto-Assigning
  • Auto-Suggestion
  • Email Support
  • Backup and Restore

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Info

Pricing Info

WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:

Free Version – No License

  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

Single Site License – $89

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting & Analyzing Tool

Five Sites License – $129

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting And Analysing Tool

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

No-1AAC-214, 1st Floor, East of NGEF Layout, 1st AA Cross]
Kasturi Nagar, Bengaluru, Karnataka 560043
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

WSDesk integrates with the following business systems and applications:

  • WooCommerce
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cater to all the needs of a specific team. Even though core functionalities of CustomerICare and WSDesk are obviously a priority you should also thoroughly explore the integrations supported by a given service. In many cases your team will already be using other types of SaaS software in your company and it’s definitely more beneficial to opt for solutions that integrate well with one another. With that approach you can guarantee an effortless exchange of information between your teams and services, which can considerably reduce time devoted to migrating between one service and the next.