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Compare Wix Answers vs. CustomerICare

Today’s businesses need the best Customer Support Software product to stay competitive. On this page we help you with choosing the right software, by allowing you to evaluate CustomerICare and Wix Answers down to the very details of their individual offers. You can also make use of our overall scoring values, which rate the software all round quality and performance. CustomerICare got a 7.0 score, while Wix Answers has a score of 8.7. Likewise, you can compare their general user satisfaction rating: 85% (CustomerICare) against 100% (Wix Answers). Don’t forget to choose the application that best addresses your most crucial issues, not the solution with the most robust features. In case you you need to quickly decide on the optimal Customer Support Software according to our experts we recommend you check out these products: Zendesk, Freshdesk, Salesforce Essentials.
Product

Wix Answers

VS

CustomerICare

VS

Wix Answers screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.7 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

Free

$22

Pricing Model

Pricing Model

Free Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Free, all-in-one help desk software solution that provides you with the tools you need for customer and business support.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Company's Address

Company's Address

Nemal
Tel Aviv St. 40
Israel
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about Wix Answers pricing Learn more about CustomerICare pricing
List of Features

List of Features

Wix Answers FEATURES

  • Help Center
  • Knowledge Base
  • Ticketing System
  • Call Center
  • Call Lines Setup
  • Widget
  • Supported Languages
  • Time Zone Setting Up
  • Team Members Setting
  • Repost and Insights
  • Customization Settings
  • Customer Callback Request
  • Custom Fields
  • FAQ Sections

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Phone

Contact Phone

+1-800-600-0949 8943048148
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Integrations

Integrations

Wix Answers works seamlessly with Wix and its integrations.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Email Address

Email Address

support@wix.com sales@customericare.com
Pricing Plans

Pricing Plans

Wix Answers is a free help desk software offered by Wix when you use its website builder software. This gives you a help desk system, ticketing system, call center, knowledge base, and reports and insights.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

English, German, Japanese, Spanish, French, Russian, Italian, Dutch, Portugese English
Popular Customers

Popular Customers

Fiverr, Wonderbly, Yotpo Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which solution will be best in your case it may be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular a given app is and how extensive is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while Wix Answers profile is liked by 3862706 people.