Compare CustomerICare vs WhyQ

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

• monitoring 5 concurrent visitors
• 1 concurrent chat
• unlimited engagements
• text chat only
• 30 day chat history
• 1 website
• Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

• monitoring unlimited visitors
• unlimited concurrent chats
• unlimited engagements
• text, audio, video chat
• unlimited chat history
• analytics & reporting

Prestige Care ($32, per seat/month)

• monitoring unlimited visitors
• unlimited concurrent chats
• unlimited engagements
• text, audio, video chat
• unlimited chat history
• advanced analytics & reporting
• intelligent chat routing
• dedicated success manager

Enterprise (by quote)

• tailored number of agents
• business use case analysis
• data ownership on-premises
• short deployment cycle
• dedicated success manager
• high priority support (SLA)
• possibility to host the service
• feature requests

WhyQ is available for free (1 employee and 1 queue), and offers a variety of payment options and bulk SMS rates for larger teams. Enterprise pricing is also available.

Free

• 1 Employee
• 100 Free SMS to test with
• 1 Queue
• Free Small Business Account
• Customer Data

Pay As You Go – Bulk SMS Rates

• Up to 20 Employees Across All Locations
• iPad Customer Self Service
• 10 Internal Queues
• Corporate Branding Opportunities
• No Lock-In Contract
• Customer Data

Enterprise – $149/95/month

• up to 200 employees across all locations
• 1,700 Included SMS Messages Per Month
• Up to 125 Queues
• No Lock-In Contract
• Custom Development and API Integration
• Corporate Branding Opportunities
• Customer Data