Compare WhosOn vs. CustomerICare

If you want an efficient Customer Support Software product for your business you must take time to assess a wide range of options. It doesn’t have to be tricky, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product performs. For example, on this page you can check CustomerICare’s overall score of 7.0 and compare it against WhosOn’s score of 8.2; or CustomerICare’s user satisfaction level at 85% versus WhosOn’s 90% satisfaction score. The evaluation can help you spot the good and bad points of each program, and make up your mind on which suits you requirements better. On top of the rich features, the software that is easy to understand and use is always the better option. Those of you who want to save some time or want a Customer Support Software suggestion from our experts may want to investigate these top choices for this year: Samanage, Zendesk, Freshdesk.
Software

WhosOn

VS

CustomerICare

VS

WhosOn screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Type

Pricing Type

One-time payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

This platform revolutionizes omni-channel communication and enhanced customer service to engage customers in a more personalized manner.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Customer Support

Customer Support

Phone Live Support
Phone Live Support
Integrations

Integrations

WhosOn integrates with the following systems and applications:

  • Microsoft Dynamics
  • SugarCRM
  • Salesforce
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Aviva, AON, Cisco, Virgin Holidays, Ford, NASA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Phone Number

Phone Number

0330 0882 943 8943048148
Pricing Page

Pricing Page

Learn more about WhosOn pricing Learn more about CustomerICare pricing
Pricing Plans

Pricing Plans

WhosOn pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Email Address

Email Address

sales@whoson.com sales@customericare.com
Contact Address

Contact Address

Parker Software Limited,
Victoria Business Park,
Prospect Way,
Stoke on Trent. ST8 7PL
United Kingdom
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

WhosOn FEATURES

  • Intelligent Targeting
  • Site Monitoring
  • Page Tracking
  • Lead Generation
  • Agent Views
  • Manager Views
  • Canned Responses
  • Campaign Management
  • Rule Based and Manual Dynamic Chat Invites
  • Location and GEOIP

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages Supported

Languages Supported

English, South Africa, Europe, Asia, Australia, China, Germany, Japan, Latin America, Middle-East English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which software will perform best for your business it may be a good idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular every software is and how extensive is its online presence.For example, if you look at CustomerICare LinkedIn account you’ll find out that they are followed by 8 people. In case of WhosOn the amount of followers on their LinkedIn page is 169.