Compare CustomerICare vs. WakeUpSales

Comparing products to get the best CRM Software need not be difficult. On our review platform, it is possible to match CustomerICare and WakeUpSales and immediately see their unique elements. We allow you to take a look at their functions, supported devices, level of support, pricing, terms, and much more. You can even assess their overall score (7.0 for CustomerICare vs. 8.0 for WakeUpSales) and overall customer satisfaction level (85% for CustomerICare vs. 100% for WakeUpSales). Spend some time and compare your top options and determine which one is right for your company. You should also check the vendor’s credibility; can they be relied upon and will they still be on the market in a few years time? Our experts made sure to prepare reviews of all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshdesk, Samanage.
Comparison

CustomerICare

VS

WakeUpSales

VS

CustomerICare screenshot WakeUpSales screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Cost

Cost

$22

$4

Pricing Type

Pricing Type

Monthly payment | Quote-based Free | Monthly payment
Full Review

Full Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
WakeUpSales is an open source CRM application that manages and analyzes customer interaction and data to improve your business relationships & sales growth.
Useful Links
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Email Address

Email Address

sales@customericare.com support@wakeupsales.com
Available Plans

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

WakeUpSales is currently offered for free with the premium plans coming up soon. The pricing for premium plans will start at $4 per user per month.

Languages Supported

Languages Supported

International USA, UK, Canada, International
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Phone Live Support
Training
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

WakeUpSales FEATURES

  • Sales Automation
  • Leads Management
  • Tasks Management
  • Activities
  • Contact Management
  • Google Calendar Synchronization
  • Email Management
  • Activity Stream
  • Export to CSV
  • Import from other CRM
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Mac
Web-based
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
2059 Camden Ave. #118, San Jose,
California 95124 United States
Phone Number

Phone Number

8943048148 (408) 625-7188
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

WakeUpSales integrates with the following business systems and applications:

  • Quickbooks
  • Freshbooks
  • Google Calendar
  • Asterisk
  • Ring Central
  • Twilio
  • Zapier
  • Mailchimp
  • Sendgrid
  • Amazon SES
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about WakeUpSales pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and WakeUpSales were evaluated by a group of independent SaaS experts who conducted a detailed analysis of all core elements of every product. Their total score was calculated using our unique SmartScore model which provides a separate partial score to every component such as: main features, customer support, mobile support, security, customer satisfaction and media presence. We know useful features are not the only aspect important to a company so we do our best to pay attention to all aspects of a solution prior to calculating its final rating.