Compare Vocalcom Cloud Contact Center vs. CustomerICare

Purchasing the suitable Customer Support Software product is as straightforward as comparing the good and poor functions and terms offered by CustomerICare and Vocalcom Cloud Contact Center. Here you can also match their overall scores: 7.0 for CustomerICare vs. 8.4 for Vocalcom Cloud Contact Center. Or you can check their general user satisfaction rating, 85% for CustomerICare vs. 99% for Vocalcom Cloud Contact Center. We suggest that you take some time to examine their specific functions and figure out which one is the better choice for your business. What’s more remember to take into account your company’s or industry’s special situation, for instance, a multilingual solution for a global company or a mobile version to help you work on the go. Those of you who don't have much time or want a Customer Support Software recommendation from our team might want to try out these top choices for this year: Samanage, LiveAgent, Freshdesk.
Compare

Vocalcom Cloud Contact Center

VS

CustomerICare

VS

Vocalcom Cloud Contact Center screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.4 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

85% ?

Pricing

Pricing

€65

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Vocalcom contact center platform is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Company Email

Company Email

sales@customericare.com
Available Plans

Available Plans

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

+971 4 446 41 00 8943048148
Languages Supported

Languages Supported

USA, UK, Canada, Germany International
Features

Features

Vocalcom Cloud Contact Center FEATURES

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Integrations

Available Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Pricing Details

Pricing Details

Learn more about Vocalcom Cloud Contact Center pricing Learn more about CustomerICare pricing
Company's Address

Company's Address

25 rue Balzac,
75008 Paris,
France
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Customers

Popular Customers

Hyundai, McDonald's, Orange, GazMetro Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and statistics that we offered in this comparison were collated from official company websites, marketing materials available online, real-life experience from real users as well as our own everyday use of each app by an expert. We put a lot of effort to thoroughly examine each solution, therefore we not only analyze it on our own, but we also match our observations with experiences of other users from the SaaS community.