Compare Vocalcom Cloud Contact Center vs. CustomerICare

Examining products to find the best Customer Support Software need not be complicated. On our review platform, we enable you to match CustomerICare and Vocalcom Cloud Contact Center and quickly evaluate their varying features. We allow you to take a look at their features, supported devices, customer support, pricing, terms, and much more. You may also examine their overall score (7.0 for CustomerICare vs. 8.4 for Vocalcom Cloud Contact Center) and overall customer satisfaction level (85% for CustomerICare vs. 99% for Vocalcom Cloud Contact Center). Devote time to examine your top alternatives and see which one is right for your company. You should also consider the software company’s credibility; can they be relied upon and will they still be around in a few years time? We know that not all people have the time to examine a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Communications Software category are: 8×8 VoIP Phone Service, Slack, RingCentral.
Product

Vocalcom Cloud Contact Center

VS

CustomerICare

VS

Vocalcom Cloud Contact Center screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Cost

Cost

€65

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Supported Integrations

Supported Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English English
Support Types

Support Types

Phone Live Support
Phone Live Support
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+971 4 446 41 00 8943048148
Features

Features

Vocalcom Cloud Contact Center FEATURES

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Cost Details

Cost Details

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

25 rue Balzac,
75008 Paris,
France
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about Vocalcom Cloud Contact Center pricing Learn more about CustomerICare pricing
Email Address

Email Address

sales@customericare.com
Popular Customers

Popular Customers

Hyundai, McDonald's, Orange, GazMetro Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which solution will work best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular every solution is and how large is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time Vocalcom Cloud Contact Center Twitter is followed by 32104 users.