Compare CustomerICare vs. Vivantio Service DeskWhen you need an effective Help Desk Software product for your organization you must take time to evaluate various options. It doesn’t have to be complicated, and can be as straightforward as matching their features in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can check CustomerICare’s overall score of 7.0 and compare it against Vivantio Service Desk’s score of 6.7; or CustomerICare’s user satisfaction level at 85% versus Vivantio Service Desk’s 100% satisfaction score. The comparison will allow you to find out the good and bad points of each program, and make up your mind on which one suits you requirements better. Aside from the main features, the software that is easy to understand and use is always the better choice. At this time, the top solutions in our Customer Support Software category are: Samanage, Zendesk, Freshdesk.
|Monthly payment | Quote-based||Quote-based|
Guide your web visitors and nurture them to become leads and make more conversions.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
|Types of Support|
Types of Support
|Uniqa, Skandia, Nexterio, Riflessi, Digi Screens||Tesco Mobile, RAC, NHS, Toshiba, Porsche|
Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
| 610 Sycamore Street, Suite 350 |
|English||English, China, Germany, India, Japan|
|Learn more about CustomerICare pricing||Learn more about Vivantio Service Desk pricing|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|8943048148||+1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)|
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Here are the Vivantio Service Desk cost details:
Whether you need complete service management across the enterprise or a solution for your team of help desk managers, Vivantio offers flexible pricing.
All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.
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All the data, details and reviews that we shared in this table were collated from official company pages, promotional content available online, real-life experience from real clients as well as our own direct use of each service by a professional reviewer. We do our best to extensively examine every software, as a result we not only study it on our own, but we also compare our observations with views of other users from the SaaS community.