Compare CustomerICare vs. Vivantio Service DeskBuying the perfect Help Desk Software product is all about assessing different solutions and figuring out the top application for your specific needs. Our unique algorythm provides you with an instant look at the general rating of CustomerICare and Vivantio Service Desk. For overall quality and performance, CustomerICare scored 7.0, while Vivantio Service Desk scored 6.7. On the other hand, for user satisfaction, CustomerICare earned 85%, while Vivantio Service Desk earned 100%. Below you can also check their functions, terms, plans, etc. to see which application will be more suitable for your company. One key aspect to check is if the software allows you to toggle on/off restrictions on various types of users to protect any critical company data. Our team put a lot of effort to prepare reviews of all popular Help Desk Software products available out there, but among them these three deserved our special attention: LiveAgent, Samanage, Freshdesk.
|Monthly payment | Quote-based||Quote-based|
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An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
|International||USA, UK, Canada, China, Germany, India, Japan|
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
| 610 Sycamore Street, Suite 350 |
|8943048148||+1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)|
Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.
|Uniqa, Skandia, Nexterio, Riflessi, Digi Screens||Tesco Mobile, RAC, NHS, Toshiba, Porsche|
|List of Features|
List of Features
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
Here are the Vivantio Service Desk cost details:
Whether you need complete service management across the enterprise or a solution for your team of help desk managers, Vivantio offers flexible pricing.
All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about CustomerICare pricing||Learn more about Vivantio Service Desk pricing|
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You shouldn’t count on simply a wide set of useful tools and adjustable pricing from a credible Help Desk Software. Almost as essential as core features is a quality customer support. You want to ensure that if you have any questions about CustomerICare or Vivantio Service Desk, or you face some problems, or maybe you’ll want to ask for a specific change or feature beneficial to your team you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to profit from personal training or at the very least a knowledge base you can use.