Compare CustomerICare vs. Vivantio Service Desk

Buying the perfect Help Desk Software product is all about assessing different solutions and figuring out the top application for your specific needs. Our unique algorythm provides you with an instant look at the general rating of CustomerICare and Vivantio Service Desk. For overall quality and performance, CustomerICare scored 7.0, while Vivantio Service Desk scored 6.7. On the other hand, for user satisfaction, CustomerICare earned 85%, while Vivantio Service Desk earned 100%. Below you can also check their functions, terms, plans, etc. to see which application will be more suitable for your company. One key aspect to check is if the software allows you to toggle on/off restrictions on various types of users to protect any critical company data. Our team put a lot of effort to prepare reviews of all popular Help Desk Software products available out there, but among them these three deserved our special attention: LiveAgent, Samanage, Freshdesk.
Comparison

CustomerICare

VS

Vivantio Service Desk

VS

CustomerICare screenshot Vivantio Service Desk screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

100% ?

Cost

Cost

$22

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Quick Links
Languages

Languages

International USA, UK, Canada, China, Germany, India, Japan
Available Support

Available Support

Phone Live Support
Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
610 Sycamore Street, Suite 350
Celebration
FL 34747
Contact Phone

Contact Phone

8943048148 +1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Vivantio Service Desk pricing
Company Email

Company Email

sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on simply a wide set of useful tools and adjustable pricing from a credible Help Desk Software. Almost as essential as core features is a quality customer support. You want to ensure that if you have any questions about CustomerICare or Vivantio Service Desk, or you face some problems, or maybe you’ll want to ask for a specific change or feature beneficial to your team you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to profit from personal training or at the very least a knowledge base you can use.