Compare CustomerICare vs. Vivantio Service Desk

When you need an effective Help Desk Software product for your organization you must take time to evaluate various options. It doesn’t have to be complicated, and can be as straightforward as matching their features in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can check CustomerICare’s overall score of 7.0 and compare it against Vivantio Service Desk’s score of 6.7; or CustomerICare’s user satisfaction level at 85% versus Vivantio Service Desk’s 100% satisfaction score. The comparison will allow you to find out the good and bad points of each program, and make up your mind on which one suits you requirements better. Aside from the main features, the software that is easy to understand and use is always the better choice. At this time, the top solutions in our Customer Support Software category are: Samanage, Zendesk, Freshdesk.
Product

CustomerICare

VS

Vivantio Service Desk

VS

CustomerICare screenshot Vivantio Service Desk screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

100% ?

Cost

Cost

$22

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Full Review

Full Review

Product Info

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
An industry-leading, award-winning service management software that can automate and streamline your organization’s service desk.
Quick Links
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Tesco Mobile, RAC, NHS, Toshiba, Porsche
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Vivantio is available in three editions to offer a comprehensive service management solution suitable for enterprise-wide ITSM implementations, mid-sized service desks and ITIL implementations. All editions are built on the same extensible foundation to provide customers with seamless upgrade paths and flexible licensing across all teams within an organization.

 

Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
610 Sycamore Street, Suite 350
Celebration
FL 34747
Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Vivantio Service Desk FEATURES

  • Point-and-Click Codeless Configuration
  • Active Directory / LDAP Integration
  • Interactive Dashboards
  • Incident Management
  • Problem Management
  • Change Management
  • Client Management
  • Knowledge Base
  • Ticket Templates
  • Automated Ticket Routing
  • Built in Reports
  • Service Level Agreements (SLA)
  • Asset Management / CMDB
  • Asset Audit Trail
  • Custom Report Builder
  • Data Export (PDF, XML, CSV)
  • Business Rules Engine
  • Automated Escalation Rules
  • Self-Service Web Portal
  • Tasking
  • Customizable Views
  • Build-in Interactive Reports
  • Custom Reports Builder
  • Service Level Management
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Vivantio Service Desk pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Contact Phone

Contact Phone

8943048148 +1 800 676 3185 (US) or +44 (0) 1934 424 840 (UK)
Contact Email

Contact Email

sales@customericare.com
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Vivantio Service Desk cost details:

Whether you need complete service management across the enterprise or a solution for your team of help desk managers,  Vivantio offers flexible pricing.

All editions include Incident Manager, Problem Manager, Change Manager, Self-Service Portal, Service Requests and Service Asset and Configuration (CMDB) straight out of the box.

Compare Products

Compare Products

Compare with Cugic Live Chat
Compare with Accelo
Compare with Zoho Survey
Compare with Function Point
Compare with REVE Chat
Compare with Kapdesk
Compare with Front
Compare with AdminiTrack
Compare with Semantria
Compare with Salestrakr CRM
Compare with Corvisa Contact Center
Compare with Vision Helpdesk
Compare with InvGate Service Desk
Compare with Samanage
Compare with SysAid
Compare with AzureDesk
Compare with ClickDesk
Compare with Intercom
Compare with Help Scout
Compare with EvantoDesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

All the data, details and reviews that we shared in this table were collated from official company pages, promotional content available online, real-life experience from real clients as well as our own direct use of each service by a professional reviewer. We do our best to extensively examine every software, as a result we not only study it on our own, but we also compare our observations with views of other users from the SaaS community.