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Compare CustomerICare vs. Velocify

Buying the most effective CRM Software for your organization is vital to improving your company’s productivity. In our platform, it is simple to assess various solutions to see which one is the proper software for your needs. Here you can match CustomerICare vs. Velocify and check their overall scores (7.0 vs. 9.0, respectively) and user satisfaction rating (85% vs. 93%, respectively). You can even browse the specifics of pricing, conditions, plans, capabilities, tools, and more, and determine which software offers more benefits for your business. In practice, select the software that allows you to change the features and price terms to complement your company growth or lack of it. Our experts made sure to review all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Software

CustomerICare

VS

Velocify

VS

CustomerICare screenshot Velocify screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

93% ?

Pricing

Pricing

$22

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Velocify is a market-leading provider of cloud sales software for high-velocity sales environments.
Useful Links
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • Infusionsoft
  • iContact
  • HubSpot
  • GoToWebinar
  • Eventbrite
  • Constant Contact
  • MailChimp
  • Marketo
  • Recurly ®
  • SlideShare
  • Magento
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Kanopy Insurance, M&T Bank, eHarmony, Prince Law, Walsh's Chool for Professional Studies, GoMedigap
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Velocify pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Languages

Languages

English English
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Velocify FEATURES

  • Rapid sales automation
  • Integrates with Salesforce
  • Instant sales notification
  • Captures forms leads
  • Multiple distribution programs
  • Automated SMS and Email
  • Appointment scheduling
  • Interactive voice response
  • Call transfers and conferencing
  • Call recording
  • Real-time reports
  • Free mobile app
  • Automatic sales prioritization
  • Customizable insights
  • De-duplicates leads
  • Monitors employee sales
  • Integrated calendar
  • Automatic call distribution
  • Customer telephone detection
  • Call analytics
Email Address

Email Address

sales@customericare.com contact@velocify.com
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

8943048148 (888) 843-1777
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
222 N. Sepulveda, Suite 1800, El Segundo, CA 90245
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Velocify cost details:

Contact Velocify for full pricing details or if you want a package customized for your business needs. Velocify readily offers four packages:

Standard
Designed for smaller teams
2-10 Users

Plus

Designed for small teams with additional configuration needs
3-15 Users
Includes Standard features plus other additional functionalities

Advanced

Designed for Mid-sized Businesses
16-100+ Users
Includes Plus features plus other additional functionalities

Velocify for Salesforce

Designed for Salesforce.com Sales Cloud Clients
2+ Users

Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and Velocify were evaluated by a group of independent B2B experts who prepared a full examination of all crucial elements of each app. Their final rating was calculated by means of unique SmartScore model that provides a separate partial score to each element such as: main features, client support, mobile support, security, client satisfaction and reviews in other media. We realize useful features are not the only factor crucial to a company so we make an effort to pay attention to all aspects of a solution prior to calculating its final score.