Compare UVdesk Helpdesk vs. CustomerICare

Buying the most effective Customer Support Software for your firm is vital to boosting your company’s efficiency. In our platform, it is simple to review different solutions to see which one is the proper software for your needs. Here you can match CustomerICare vs. UVdesk Helpdesk and check out their overall scores (7.0 vs. 8.2, respectively) and user satisfaction rating (85% vs. 100%, respectively). It's also possible to analyze the details of rates, terms, plans, features, tools, and more, and determine which software offers more advantages for your business. In practice, go for the business software which helps you to add/remove features and subscription plan to address your company growth or lack of it. At this time, the best products in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Product

UVdesk Helpdesk

VS

CustomerICare

VS

UVdesk Helpdesk screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$11

$22

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Email

Contact Email

support@uvdesk.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about CustomerICare pricing
Features

Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

(+1)-914353168 8943048148
Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Customers

Popular Customers

Jamgora, Colorway Design Group, FIXXI.NET Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

English English
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
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QUICK LINKS

QUICK LINKS

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The software compared on this page are only a small sample of our entire Customer Support Software category and you should keep in mind that there may be better services out there. If you would like to make sure you make the optimal decision for your business we strongly urge you to compare more services first. It may also be a good idea to study our top 10 Customer Support Software list to learn which products are now the best ones and leaders in the market.