Compare UVdesk Helpdesk vs. CustomerICare

If you wish to have a easy way to decide which Customer Support Software product is better, our exclusive algorythm gives CustomerICare a score of 7.0 and UVdesk Helpdesk a score of 8.2 for total quality and performance. Moreover, CustomerICare is rated at 85%, while UVdesk Helpdesk is rated 100% for their user satisfaction level. You can also assess their product details, such as modules, tools, options, plans, prices, and others. Check whether the solution can customize at least part of its processes to make sure the app matches your own business processes. Our team put a lot of effort to review all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Samanage, LiveAgent, Freshdesk.
Software

UVdesk Helpdesk

VS

CustomerICare

VS

UVdesk Helpdesk screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.2 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$11

$22

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
List of Features

List of Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about CustomerICare pricing
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Cost Details

Cost Details

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Languages Supported

Languages Supported

USA, UK, Canada, International International
Company's Address

Company's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Email

Contact Email

support@uvdesk.com sales@customericare.com
Phone Number

Phone Number

(+1)-914353168 8943048148
Prominent Clients

Prominent Clients

Jamgora, Colorway Design Group, FIXXI.NET Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which app will perform best for your company it may be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular each software is and how big is its online presence. For instance CustomerICare Twitter profile has currently 1144 followers. At the same time UVdesk Helpdesk Twitter is followed by 18 users.