Compare CustomerICare vs. Unanet

We are here to improve the whole process of reviewing CRM Software products for you. In particular, on this page you can look at the overall performance of CustomerICare (7.0) and compare it with the overall performance of Unanet (7.5). You can also match their overall user satisfaction rating: CustomerICare (85%) vs. Unanet (100%). Furthermore, you can read their features carefully to check which product can better deal with your company’s needs. Generally, any business app must let you to immediately see the big picture, all the while offering you immediate access to the details. In case you you have to quickly find the best Customer Support Software according to our review team we recommend you take a look at the following solutions: Samanage, Freshdesk, LiveAgent.
Software

CustomerICare

VS

Unanet

VS

CustomerICare screenshot Unanet screenshot
Pricing Page

Our Score

Our Score

7.0 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

85% ?

Client Satisfaction

100% ?

Pricing

Pricing

$22

by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based One-time payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Unanet provides The One Software for Projects, People & Financials (On-Premise or Cloud) that enables over 1,000 project-driven organizations to reduce costs.
Useful Links
Languages Supported

Languages Supported

International USA, UK, Canada, International
Company Email

Company Email

sales@customericare.com support@unanet.com
Integrations

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Unanet integrates with the following business systems and applications:

  • QuickBooks
  • PeachTree
  • Deltek
  • Peoplesoft
  • Microsoft Dynamics
  • Oracle Financials
  • SAP
  • Salesforce
  • SugarCRM

and many more.

Available Support

Available Support

Phone Live Support
Phone
Ticket Training
Pricing Page

Pricing Page

Learn more about CustomerICare pricing Learn more about Unanet pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Mac
Web-based
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
45240 Business Ct # 300,
Sterling, VA 20166
USA
Available Plans

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Unanet software is available in six different license types:

  • Unanet Project Time
  • Project Expense
  • Project Tracking
  • Project Portfolio
  • Project Tracking Financials
  • Project Portfolio Financials

Contact the company for enterprise pricing and more product details.

List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Unanet FEATURES

Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Roundarch Inc, McLane Advanced Technologies, Burns and McDonnell
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Contact No.

Contact No.

8943048148 1-703-429-1236
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will be perfect enough to solve all the requirements of a company. While key features of CustomerICare and Unanet are important you should also thoroughly analyze the integrations provided by a given app. Very often you will already be working with other types of SaaS software in your company and it’s definitely better to choose software that integrate well with one another. That way you will be able to guarantee a reliable exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one solution and the other.