Compare uContact vs. CustomerICare

Choosing the best Customer Support Software for your business is not that easy with various functions, choices, and offers to take note of. However, using our review directory will allow you to streamline the necessary steps by displaying all main solutions in a single location. As an illustration, you can match CustomerICare and uContact for their features and overall scores, namely, 7.0 and 8.0, respectively. Furthermore, you can check which product has better general user satisfaction rating: 85% (CustomerICare) and 100% (uContact) to find out which software is better for your company. Don’t just buy the solution with the cheapest price, but the solution that has the best value. We realize that not all companies have enough time to examine a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Product

uContact

VS

CustomerICare

VS

uContact screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$35

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Cost Details

Cost Details

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Email

Company Email

socialnetworks@integraccs.com sales@customericare.com
Contact Phone

Contact Phone

+1-305-704-2135 8943048148
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

uContact FEATURES

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages Supported

Languages Supported

English, Spain, Portugal English
Company's Address

Company's Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

uContact offers an API Rest to integrate with any third party solution.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Pricing Details

Pricing Details

Learn more about uContact pricing Learn more about CustomerICare pricing
Prominent Clients

Prominent Clients

Chamba Te Presta, Telemedic, Grupo Eminent Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and client support quality are pricing options made available by CustomerICare and uContact. While price should not be the only element it’s surely a significant thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your business grows. Be sure that you don’t pick packages that have complex functionalities that you won’t use and always try to contact with the vendor directly as enterprises can often benefit from discounts. You should also check out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and provides you with a solid overview of what it’s like to work with CustomerICare and uContact.