Compare uContact vs. CustomerICare

There are lots of Customer Support Software products in the market right now. The simplest way to find out which one fits your needs best is to evaluate them side by side. For example, here you can examine CustomerICare and uContact for their overall score (7.0 vs. 8.0, respectively) or their user satisfaction rating (85% vs. 100%, respectively). It’s also possible to compare their features and pricing terms as well as other valuable facts below. When matching products make sure to analyze their similar functions and mark their differences to get a clearer picture of both deals. Similarly, bear in mind to assess non-core factors like security, backup, intuitiveness, and helpdesk support. Our experts made sure to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Samanage, LiveAgent.
Comparison

uContact

VS

CustomerICare

VS

uContact screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$35

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Phone Number

Phone Number

+1-305-704-2135 8943048148
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

USA, UK, Canada, International, Spain, Portugal International
Popular Clients

Popular Clients

Chamba Te Presta, Telemedic, Grupo Eminent Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Plans

Available Plans

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Integrations

Available Integrations

uContact offers an API Rest to integrate with any third party solution.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about uContact pricing Learn more about CustomerICare pricing
Features

Features

uContact FEATURES

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Email Address

Email Address

socialnetworks@integraccs.com sales@customericare.com
Contact Address

Contact Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which software will perform best for your company it might be a sound idea to examine each service’s social metrics. Such metrics are frequently an indicator of how popular every service is and how big is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official page while uContact profile is liked by 39 people.