MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare TRACK Hospitality Software vs. CustomerICare

Specific firms require different types of CRM Software. To learn which solution suits you, think about assessing various solutions feature by feature an taking into consideration their terms and prices. Similarly, you can get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: CustomerICare (7.0) vs. TRACK Hospitality Software (8.0) for general quality and functionality; CustomerICare (85%) vs. TRACK Hospitality Software (98%) for user satisfaction rating. Examine their strong and weaker points and decide which software is a better option for your company. A simple, practical tip is to list the pros and cons of both services side by side and see which solution comes on top. At this time, the top solutions in our Hotel Management Software category are: Little Hotelier, Oracle Hospitality, RezOvation.
Software

TRACK Hospitality Software

VS

CustomerICare

VS

TRACK Hospitality Software screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

TRACK Hospitality Software is the leading cloud SaaS solution for hospitality.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages

Languages

English English
Popular Customers

Popular Customers

Southern Vacation Rentals, Sandestin Gold and Beach Resort, Skytop Lodge Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Features

Available Features

TRACK Hospitality Software FEATURES

  • Call Center
  • Marketing
  • Reporting
  • CRM
  • Property Management
  • Cloud SaaS Tools
  • Track inventory
  • Unit audit trail
  • Owner portal
  • Display status of a unit in real-time
  • Ledger accounts
  • Create unique calendar groups
  • Integration with credit card
  • Send notifications
  • Property booking
  • Guest portal to increase retention
  • Create & view invoices
  • Create & track campaigns
  • Smart call routing

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

9900 Hemingway Ave. S
Cottage Grove MN, 55016
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Info

Pricing Info

TRACK is a quote-priced system where users are provided with individual SMB/enterprise pricing packages to meet their specific needs. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Email

Contact Email

info@trackhs.com sales@customericare.com
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about TRACK Hospitality Software pricing Learn more about CustomerICare pricing
Contact No.

Contact No.

+1-866-757-8229 8943048148
Supported Integrations

Supported Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Compare Products

Compare Products

Compare with Interactive Intelligence CaaS
Compare with SherpaDesk
Compare with HomeAway
Compare with Roomsy
Compare with Scoop.it
Compare with PipelineDeals
Compare with Orderhive
Compare with CustomerGauge
Compare with ecomdash
Compare with Zendesk
Compare with TeamWave
Compare with Yocale
Compare with LionDesk
Compare with COVERAGEBOOK
Compare with Magentrix
Compare with Salestrakr CRM
Compare with iHelpDesk
Compare with icomplete.com CRM
Compare with VCC Live
Compare with Kayako
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you are still having second thoughts about which product will perform best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular every app is and how big is its online presence.For example, if you analyze CustomerICare LinkedIn account you’ll see that they are followed by 8 users. In case of TRACK Hospitality Software the number of followers on their LinkedIn page is 154.