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Compare CustomerICare vs TeamViewer

What is better CustomerICare or TeamViewer? Comparing CustomerICare and TeamViewer, you can easily see which Customer Support Software product is the more suitable choice. This means that your enterprise can get the most productive and useful software. You can examine the details, such as available tools, pricing, plans offered by each vendor, offer stipulations, and more

We also let you evaluate their general scores to know which one looks to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while TeamViewer has 8.4 points for overall quality and 96% for user satisfaction. Likewise, you can also find out which software business is more dependable by sending an email inquiry to the two companies and check which one replies sooner.

We did our best to prepare reviews of all popular Customer Support Software services offered on the market, but among them these three caught our special attention: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 85%

Pricing

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $749

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Support
  • Remote Administration
  • Remote Access
  • Home Office
  • Online Meetings
  • Online Presentation
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Push text to device clipboard
  • Push and pull Wi-Fi settings
  • Pull system log files
  • See a list of all installed apps
  • Real-time screen sharing
  • Secure connection
  • User management
  • Log every support connection
  • Web-based connections
  • Central setting policies
  • Service queue with session codes
  • Customer modules with your own corporate design
  • IT management with ITbrain™

Pricing Info

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Intesa Bank

Integrations

TeamViewer supports integrations with the following business systems and applications:

  • Microsoft Outlook
  • JIRA
  • Spiceworks
  • ZenDesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings.

Company Email

support@teamviewer.com

Contact No.

Company's Address

TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
Germany

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In the event you are still having doubts about which solution will be best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular a given software is and how wide is its online presence.For example, if you check CustomerICare LinkedIn profile you’ll see that they are followed by 8 users. In case of TeamViewer the number of followers on their LinkedIn page is 398.

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