Compare TeamViewer vs. CustomerICare

There are lots of Customer Support Software products available for businesses today. The best way to find out which product fits your needs best is to evaluate them side by side. For example, here you can compare CustomerICare and TeamViewer for their overall score (7.0 vs. 8.4, respectively) or their user satisfaction rating (85% vs. 96%, respectively). Additionally, you can compare their functions and pricing terms as well as other helpful information below. When matching products be sure to check their corresponding advantages and mark their distinctive elements to have a clearer picture of both deals. What is more remember to assess other issues like security, backup, usability, and customer support. If you have to quickly decide on the optimal Customer Support Software according to our experts we recommend you take a look at the following solutions: Samanage, Zendesk, Freshdesk.
Compare

TeamViewer

VS

CustomerICare

VS

TeamViewer screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.4 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

85% ?

Pricing

Pricing

$749

$22

Pricing Model

Pricing Model

Free | One-time payment Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Prominent Clients

Prominent Clients

Intesa Bank Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Cost Details

Cost Details

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Features

Features

TeamViewer FEATURES

  • Remote Support
  • Remote Administration
  • Remote Access
  • Home Office
  • Online Meetings
  • Online Presentation
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Push text to device clipboard
  • Push and pull Wi-Fi settings
  • Pull system log files
  • See a list of all installed apps
  • Real-time screen sharing
  • Secure connection
  • User management
  • Log every support connection
  • Web-based connections
  • Central setting policies
  • Service queue with session codes
  • Customer modules with your own corporate design
  • IT management with ITbrain™

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Integrations

Available Integrations

TeamViewer supports integrations with the following business systems and applications:

  • Microsoft Outlook
  • JIRA
  • Spiceworks
  • ZenDesk
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about TeamViewer pricing Learn more about CustomerICare pricing
Contact No.

Contact No.

+1 800 951 4573 8943048148
Company Email

Company Email

support@teamviewer.com sales@customericare.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English
Vendor's Address

Vendor's Address

TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
Germany
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Support

Available Support

Phone
Phone Live Support
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to solve all the requirements of a business. Even though main functionalities of CustomerICare and TeamViewer are obviously a priority you should also thoroughly study the integrations provided by a given service. Quote frequently your team will already be using other types of SaaS software in your company and it’s much more beneficial to opt for apps that integrate well with each other. If you do that you can ensure an effortless transfer of data between your teams and apps, which can really reduce time wasted on migrating between one app and the next.