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Compare SurveySparrow vs. CustomerICare

When selecting the ideal CRM Software for your business it is recommended that you assess the characteristics, rates, and other essential information about the product and vendor. Here, you can check the parallels and disparities between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and SurveySparrow (overall score at 8.0 and user satisfaction at 100%). It's also possible to check their particulars elements, such as functions, plans, costs, terms, etc. Similarly, read the terms closely for information on extra charges, such as, setup fees, separate helpdesk support, upgrade fees, disk space fees, and others. At the moment, the leading products in our CRM Software category are: Freshdesk, Freshsales, HubSpot CRM.
Product

SurveySparrow

VS

CustomerICare

VS

SurveySparrow screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

$19

$22

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

SurveySparrow lets you collect feedback naturally, gain insights and make better decisions.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Email Address

Email Address

support@surveysparrow.com sales@customericare.com
Cost Details

Cost Details

SurveySparrow offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free plan

  • Up to 100 responses per month

Starter – $29/month or $19/month (annual billing)

  • Display Logic
  • 1000 responses per month
  • Custom Logo
  • Display Logic
  • Scoring

Plus – $49/month or $29/month (annual billing)

  • All Starter features
  • Auto Reminders
  • Unlimited Responses

Premium – $79/month or $49/month (annual billing)

  • All Plus features
  • Recurring Surveys

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Details

Pricing Details

Learn more about SurveySparrow pricing Learn more about CustomerICare pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Features

Features

SurveySparrow FEATURES

  • Survey Builder
  • Multiple Channels for Survey Sharing
  • Deep Insights
  • Mobile-First Surveys
  • Recurring Surveys
  • Audience Management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Integrations

Integrations

SurveySparrow relies on Zapier to provide users with a large number of useful integrations.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Address

Contact Address

340 S Lemon Ave #9091
Walnut, CA 91789
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

English English
Phone No.

Phone No.

+1-800-481-0410 8943048148
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The services examined on this page are only a small part of our entire CRM Software category and you should remember that there might be more desirable options out there. If you want to make sure you make the optimal decision for your team we definitely encourage you to compare more products first. You can also consider to study our top 10 CRM Software ranking to see which software are in the current year the best ones and leaders in the market.